Program Project Manager--W2 Remote contract

ROLE SUMMARY We are seeking an experienced Project Manager to serve as the execution and operating backbone for a strategic operations team. This role will centralize and coordinate program operations across a diverse portfolio of strategic initiatives, ensuring effective stakeholder engagement, operational rigor, and executive visibility. The Project Manager will partner closely with Strategy, Business Unit leaders, Operations, Product teams, and executive stakeholders to drive accountability, manage operating rhythms, and ensure critical initiatives remain on track. Success requires strong communication skills, comfort operating across multiple organizations, and the ability to independently represent program status at the executive level.
Program Execution & Operating Cadence
· Serve as the program management lead for strategic initiatives across the organization.
· Own and facilitate recurring operating cadences, reviews, and stakeholder forums.
· Organize, manage, and drive meetings from planning through execution and follow-up.
· Develop executive-level reporting, dashboards, and status communications with minimal oversight.
· Maintain stakeholder maps and engagement plans across multiple business units.
· Establish checkpoints, governance processes, and escalation paths to ensure the right stakeholders are involved at the right time.
· Monitor program health, delivery progress, risks, dependencies, and action items.
· Drive accountability across contributors and workstreams to ensure commitments are met.
· Maintain a clear source of truth for program status, decisions, and key metrics.
Strategic Operations & Business Support
Support the organization’s mission of driving business growth, adoption, and operational excellence through:
· Strategic analytics and business insights.
· Measurement and reporting of usage and adoption metrics.
· Go-to-market enablement and operational support.
· Cross-functional business unit planning and stakeholder alignment.
· Translation of strategic priorities into executable plans and measurable outcomes.
Qualifications
Required
· 5+ years of project or program management experience.
· Proven experience creating and presenting executive-level reports and communications.
· Strong stakeholder management skills with the ability to influence across multiple organizations and business units.
· Demonstrated ability to drive accountability and execution across cross-functional teams.
· Experience facilitating meetings, managing governance processes, and tracking actions to closure.
· Ability to understand technical discussions and effectively translate information for business and executive audiences.
· Strong organizational, communication, and relationship management skills.
Preferred
· Familiarity with ServiceNow products, platform, or operating environment.
· Experience supporting Strategic Operations, Business Operations, or similar functions.
· Experience working with executive stakeholders and leadership teams.
What You’ll Do Day-to-Day
· Organize, manage, and facilitate program and stakeholder meetings.
· Coordinate activities across multiple business units and functional teams.
· Track delivery progress, milestones, and operational metrics.
· Generate recurring reports and executive-level updates.
· Relay progress, risks, and decisions between execution teams and leadership.
· Ensure programs maintain momentum through strong follow-up, accountability, and governance practices.
Team & Culture
You will join a small but highly impactful Strategic Operations team responsible for supporting business growth, adoption, operational excellence, and executive decision-making. The team works across numerous stakeholders and business units, requiring a collaborative, adaptable professional who can navigate ambiguity, build relationships quickly, and operate effectively without rigid processes.
Success Profile
The ideal candidate is a strong operator who can:
· Independently communicate with executive stakeholders.
· Quickly learn organizational structures and stakeholder networks.
· Create clarity across complex, cross-functional initiatives.
· Drive accountability without direct authority.
· Establish effective operating rhythms and governance.
· Balance structured execution with flexibility in a fast-moving environment.

Work arrangement
Yes