Account Manager

Company Description Fena Detergent Private Limited is an electrical and electronic manufacturing company headquartered in Pune, Maharashtra, India. The company operates from Flat No. 13, Tejas Height, Mohan Nagar, Chinchwad, serving a diverse set of clients and markets. As a growing organization, Fena Detergent Private Limited focuses on quality manufacturing, reliable service, and long-term customer relationships. Team members benefit from working in a structured industrial environment with opportunities to contribute to operational efficiency and customer satisfaction.
Role Description This is a full-time, on-site Account Manager role based in Jammu. The Account Manager will oversee key customer accounts, maintain strong client relationships, and act as the primary point of contact for day-to-day inquiries and service issues. Responsibilities include understanding client requirements, coordinating with internal teams to ensure timely delivery and service, and monitoring account performance and customer satisfaction. The role involves preparing regular reports, tracking orders and payments, resolving escalations, and identifying opportunities to grow accounts. The Account Manager will also support sales initiatives, participate in client meetings, and help improve processes to enhance the overall customer experience.
Qualifications
Strong client relationship management and customer service skills, with the ability to handle inquiries, issues, and escalations professionally.
Experience in account management, sales support, or a related field, preferably within manufacturing, electrical, or industrial products.
Solid organizational and time-management skills, including the ability to manage multiple accounts, deadlines, and priorities.
Proficiency in basic office software (e.g., MS Excel, Word, email tools) and comfort with maintaining digital records and reports.
Effective written and verbal communication skills in English; local language proficiency for Jammu region is an advantage.
Ability to work on-site, collaborate with cross-functional teams, and adapt to a structured industrial work environment.
Bachelor’s degree in Business, Commerce, Engineering, or a related field is preferred; relevant experience may substitute in some cases.
High level of integrity, attention to detail, and a proactive approach to problem-solving and process improvement.

Work arrangement
No