Customer Service Representative

Hiring: Customer Service – Entry Operations | Immediate Joiners
We are looking for Customer Service professionals who are passionate about delivering excellent guest experiences and are ready to join immediately.
📌 Role: Customer Service – Entry Operations
Experience: 1–3 years
Education: Bachelor’s Degree from an accredited university
Work Mode: Hybrid / In-Office
Shifts: Rotational shifts across 24/7, including US time zones
Joining: Immediate / within the required timeline
💼 Key Responsibilities
Provide an excellent and consistent guest experience across multiple channels.
Handle guest interactions through chat, email, phone calls, letters, and other service channels.
Understand guest concerns, identify issues, and provide appropriate resolutions.
Handle and resolve escalated guest complaints with professionalism and empathy.
Collaborate with internal teams and business partners to resolve guest issues promptly.
Identify and communicate guest trends and recurring issues to leadership.
Follow established policies, procedures, quality standards, and performance goals.
Prioritize multiple work types effectively in a fast-paced service environment.
Adapt quickly to changing business requirements while maintaining a positive and professional approach.
Use available systems, technology, and information sources to research and resolve guest queries.
👤 What We’re Looking For
Bachelor’s Degree from an accredited university.
1–3 years of customer service experience, preferably in Chat/Email support.
Excellent verbal and written communication skills.
Strong listening, negotiation, problem-solving, and interpersonal skills.
Ability to interact professionally and empathetically with guests, team members, and internal stakeholders.
Experience handling escalated customer/guest complaints.
Ability to work independently in a high-pressure, fast-paced environment.
Willingness to work in rotational 24/7 shifts, including US time zones.
Comfortable working in a Hybrid / In-Office setup.
⭐ Good to Have
Understanding of US culture and customer expectations.
Previous experience supporting US-based processes/customers.
Prior experience in chat/email-based customer support.
📝 Selection Process
Round 1: Assessment Test
Round 2: Face-to-Face Interview
📩 Interested candidates can apply/share their updated resumes for consideration at Karobi.h@andortech.com
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Work arrangement
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