Supply Chain & Order Operations Lead

Arbor Home is a US B2B building-materials marketplace. Contractors, builders and property managers buy flooring, tile and building products from us; our suppliers ship those orders direct to the job site on LTL freight. We are a small, fast company, and we run most of the business on AI agents.
We are hiring one person to own our supply chain desk. If you are a buyer-planner, supply chain analyst or procurement specialist at a manufacturer or distributor today, and you want to run the whole desk instead of one slice of it, this is the job.
What you will own
Placing purchase orders with suppliers and expediting them against promised ship dates.
The open-order backlog: every order from PO to delivered, with dates that hold.
Supplier performance: acknowledgments, lead times, backorders, discontinued items, allocation. You are the person suppliers hear from when a date slips.
Freight: LTL bookings, tracking, delivery appointments, damage claims, proof of delivery.
Exceptions between supplier and customer: shortages, damages, substitutions, dye lots, reroutes. You negotiate the fix on both sides, mostly by phone.
Working with our AI agents: they draft the routine work; you review, correct and handle what they escalate.
The reports: open-order aging, supplier on-time performance, at-risk orders. Excel first; Power BI or SQL if you have it.
You are probably a fit if
You have 4+ years as a Buyer-Planner, Supply Chain Analyst, Procurement / Purchasing Specialist, Materials Planner or Expeditor at a manufacturer, distributor or engineering firm.
You have grown at one employer: analyst to senior, buyer I to II, specialist to lead.
You have placed POs, chased suppliers for ship dates, and fixed what went wrong when they slipped. Not just entered orders into a system.
You use an ERP every day (SAP, Oracle, NetSuite, Dynamics or similar) and you are strong in Excel.
You are comfortable on the phone with US suppliers, carriers and customers, in clear English.
Industrial Engineering, Supply Chain or Business degree preferred.
You are curious about AI tools, or already use them.
This is not
A virtual-assistant, BPO, call-center or data-entry role.
A role where a warehouse team fulfills and you watch a dashboard. Our suppliers ship; you make sure they do.
Why this instead of your current desk
You own the whole function, not one lane of it, and report to the CEO.
You work with AI agents daily. In two years this is the skill every supply chain job will require; here you build it now.
Fully remote, direct hire with a US company.
Details
Full-time, remote from the Philippines. Hours 7:30am to 5:30pm US Pacific, Monday to Friday, plus Saturday coverage. This is a night shift on Manila time; please only apply if that works for you.
Reliable internet with a backup, a working computer, and a quiet place to take calls.
How to apply
Apply with your resume and answer the screening questions. In one short paragraph, tell us about one supplier delay you personally fixed: what slipped, who you called, and how it ended.

Work arrangement
Yes