Professional Services Consultant - Melbourne

Location: Australia (Melbourne)
Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Professional Services Consultant to contribute to the success of our rapidly growing business.
You will own the technical delivery of your engagements end to end: scope through design, build, cutover, testing, knowledge transfer and formal closure. You will work directly with customer architects and operations teams, and you will be expected to hold the line on design quality and delivery standards when a project is under pressure. Some engagements will be delivered as an embedded Resident Engineer with a single strategic customer for an extended period.
As a Professional Services Consultant, you will:
Delivery
Lead the technical delivery of Fortinet Professional Services engagements onsite and remotely, from requirements capture through to signed work completion.
Translate customer requirements into a documented low level design that is reviewable, defensible and aligned to Fortinet best practice, rather than assembled at the console.
Deploy, configure, migrate, cut over, test and troubleshoot Fortinet solutions in complex production environments, including out of hours change windows.
Run structured knowledge transfer and handover so the customer operates the solution without ongoing dependency on the consultant who built it.
Identify and escalate scope change, risk and blockers early and in writing. Scope is changed through the agreed variation process, never absorbed silently into the engagement.
Act as the senior network security reference point for the ANZ Professional Services team, including design review and second opinion on peer engagements.
Mentor and uplift less experienced consultants through paired delivery, design walkthroughs and structured feedback, not ad hoc assistance.
Contribute reusable delivery assets: design templates, build guides, test plans, migration runbooks and technical notes that reduce the cost of the next engagement.
Interface with Sales Engineering, TAC, Product Management and Fortinet technology partners, and distribute that knowledge back into the ANZ team.
Maintain accurate, same-week time recording in Changepoint against the correct project and task. Billable utilisation is a measured accountability of this role.
Produce and secure the artefacts that close an engagement: Statement of Work input, milestone evidence, signed Work Completion form, knowledge transfer record and customer satisfaction survey.
Provide clear, written project status to the Fortinet project manager and management line. Verbal updates do not constitute reporting.
Operate to the published Fortinet PS ANZ Operating Standard on conduct, delivery quality and commercial compliance.
Technical Leadership
Act as the senior network security reference point for the ANZ Professional Services team, including design review and second opinion on peer engagements.
Mentor and uplift less experienced consultants through paired delivery, design walkthroughs and structured feedback, not ad hoc assistance.
Contribute reusable delivery assets: design templates, build guides, test plans, migration runbooks and technical notes that reduce the cost of the next engagement.
Interface with Sales Engineering, TAC, Product Management and Fortinet technology partners, and distribute that knowledge back into the ANZ team.
Commercial and Governance Discipline
Maintain accurate, same-week time recording in Changepoint against the correct project and task. Billable utilisation is a measured accountability of this role.
Produce and secure the artefacts that close an engagement: Statement of Work input, milestone evidence, signed Work Completion form, knowledge transfer record and customer satisfaction survey.
Provide clear, written project status to the Fortinet project manager and management line. Verbal updates do not constitute reporting.
Operate to the published Fortinet PS ANZ Operating Standard on conduct, delivery quality and commercial compliance
We Are Looking For:
An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:
8 to 10 years or more of relevant industry experience, preferably with a network security vendor, systems integrator or managed security service provider.
5 or more years in LAN, WAN and internet infrastructure engineering, support or administration.
3 or more years delivering network security products in customer facing project delivery.
Demonstrated experience delivering into large enterprise, government, financial services or service provider environments under formal change management.
Fortinet certification at FCP level as a minimum. FCSS or FCX, and Fortinet specialisations in SD-WAN, Secure Access, Public Cloud or Security Operations, are strongly preferred.
Vendor certifications from Cisco, Palo Alto, F5, Juniper, Check Point, Radware, AWS or Azure are an advantage.
Excellent written and verbal communication, including the ability to author design documentation and present technical positions to customer architects and management.
Strong working knowledge of the current threat landscape and how it maps to control selection.
Competence with Microsoft Word, PowerPoint, Visio and Project for delivery documentation.
Bachelor degree in Electrical Engineering, Computer Science, Computer Engineering or equivalent practical experience.
Project management certification (PRINCE2, PMP or Agile) is an advantage