IT Support Officer / IT Support Engineer / IT Support Specialist

Role DescriptionWe are seeking a responsive, analytical, and technical IT Support Officer / IT Support Engineer / IT Support Specialist 💻⚡ to maintain hardware and software reliability, deliver prompt technical assistance, and protect our corporate IT infrastructure! In this key technical support role, you will report directly to the IT Manager, Systems Administrator, or IT Infrastructure Lead 📊 and collaborate closely with Internal Operations, Cybersecurity, HR, Procurement, External Vendors, and Regional End-Users 🤝. You will be responsible for diagnosing user technical issues, deploying system hardware and software, and ensuring secure network connectivity across desktop and mobile environments 🏢. Responsibilities include managing IT helpdesk ticketing queues 🎫, configuring user laptops, desktops, and mobile devices 📲, administering access permissions (Active Directory / Entra ID / Google Workspace), setting up network peripherals (printers, switches, VPNs), managing software updates, and performing routine data backups. Success in this position requires sharp technical troubleshooting skills, proficiency in operating systems and administration tools 📈, strict compliance with cybersecurity protocols 🔒, and a patient, user-focused service orientation! 🚀
Qualifications
🎓 Education: Bachelor's degree or Diploma in Information Technology, Computer Science, Computer Engineering, System Administration, or a related field. Professional certifications (e.g., CompTIA A+, CompTIA Network+, Microsoft Certified: Modern Desktop Administrator) are an added advantage. 💼 Technical & IT Desk Experience: 1–3 years of practical experience in IT helpdesk support, tier-1/tier-2 technical troubleshooting, or desktop engineering. 💻 Operating System & Hardware Deployment: Hands-on expertise in deploying, configuring, and troubleshooting Windows, macOS, and Linux operating systems alongside PC/laptop workstation hardware and peripherals. 🔑 Identity Access & User Directory Management: Practical experience managing user accounts, password resets, access permissions, and group policies using Active Directory, Microsoft Entra ID (Azure AD), or Google Workspace Admin console 🛠️. 🌐 Networking Basics & Connectivity Troubleshooting: Knowledge of network fundamentals (TCP/IP, DNS, DHCP, VPNs, Wi-Fi configuration) and diagnosing local area connectivity or remote access issues. 🎫 Helpdesk Ticketing & Service Level Management: Proven ability to track, prioritize, document, and resolve support requests using IT Service Management (ITSM) tools (e.g., Jira Service Management, ServiceNow, Freshservice, or Zendesk). 📦 Software Distribution & Patch Administration: Familiarity with deploying business application software, managing antivirus/endpoint security agents, and applying operating system security patches. 🔒 Cybersecurity Compliance & Data Protection: Strict commitment to enforcing IT security policies, multi-factor authentication (MFA), password protocols, and personal data privacy standards (e.g., PDPA/GDPR) across all endpoints. 🗣️ Communication & User Empathy: Excellent written and verbal communication skills to translate complex technical jargon into clear step-by-step instructions for non-technical users. 🌟 Professional Attributes: Logical problem-solving mindset, high attention to detail, calm composure under pressure, dependability, and a passion for technology optimization! ⚡

Work arrangement
Yes