Information Technology Executive

IT & ERP SYSTEMS EXECUTIVE
INFORMATION TECHNOLOGY • BUSINESS SYSTEMS
Department
IT / Business Systems
Employment
Full-time
Reporting To
Management
Role Focus
ERP • AppSheet • IT Operations
Role Overview
We are seeking a hands-on IT & ERP Systems Executive to take ownership of the company’s day-to-day IT operations while working closely with management to develop, implement, and continuously improve our in-house ERP and business software systems. This is a technology-and-business-systems role, not a conventional computer-support position. The successful candidate will be expected to understand business processes, translate operational requirements into practical technology solutions, work with Google AppSheet and ERP platforms, manage company data and backups, and ensure reliable day-to-day IT infrastructure.
Key Responsibilities
1. In-House ERP & Software Development
Work directly with management to understand business processes, requirements, and improvement opportunities.
Support the design, development, implementation, testing, and ongoing improvement of the company’s in-house ERP and related software systems.
Build and maintain applications, workflows, forms, and automations using Google AppSheet and other appropriate tools.
Translate operational requirements into clear system functionality and practical workflows.
Identify bugs, process gaps, and opportunities for automation; test and implement improvements.
Maintain appropriate system documentation, user instructions, and records of major system changes.
2. ERP & Business Systems Management
Take day-to-day ownership of the ERP and associated business applications.
Manage users, permissions, configurations, workflows, and routine system administration.
Support employees across departments in using the ERP and internal applications effectively.
Troubleshoot software issues and coordinate with external ERP/software vendors when required.
Help connect and streamline business data and workflows across different software platforms.
3. Data Management, Backup & Security
Maintain accurate, organized, and accessible business data across company systems.
Establish and follow reliable data-backup procedures, including regular verification of successful backups.
Support data restoration and recovery in the event of accidental deletion, system failure, or other data-loss incidents.
Maintain appropriate user access controls and basic data-security practices.
Assist in maintaining data integrity, consistency, and availability across systems.
4. Day-to-Day IT Operations
Handle routine IT maintenance and first-level technical support for the organization.
Troubleshoot computers, laptops, printers, scanners, internet connectivity, networks, and other office technology.
Install, configure, update, and maintain required hardware and software.
Coordinate with external IT service providers, hardware vendors, and technical support partners where necessary.
Ensure employees have reliable access to the systems and technology required for their work.
Required Qualifications & Experience
Bachelor’s degree or diploma in Computer Science, Information Technology, Information Systems, or a related field.
Prior professional experience in IT, ERP, business systems, application support, or a similar role.
Hands-on experience working with at least one ERP platform.
Practical knowledge of Google AppSheet; experience building or maintaining AppSheet applications is strongly preferred.
Strong working knowledge of computers, software, hardware, networking, and IT troubleshooting.
Understanding of data management, backup procedures, access control, and basic data security.
Ability to understand business processes and convert them into technology-driven solutions.
Key Competencies
Strong analytical and problem-solving ability.
Hands-on, ownership-driven approach to work.
Ability to work directly with management and users across departments.
Strong attention to detail, particularly when working with business data and systems.
Ability to learn new software and technologies quickly.
Good communication skills and the ability to explain technical matters in simple business terms.
Ability to work independently while escalating issues appropriately when specialist support is required.
Success in This Role
The successful candidate will become a key technology resource for the organization. Success will be measured by the reliability of day-to-day IT operations, effective management of business systems and data, timely resolution of technical issues, and the continued development of practical in-house software solutions that improve efficiency and control.
Ideal Candidate Profile
We are looking for someone who goes beyond simply fixing computers. The ideal candidate is curious about how a business operates, enjoys solving operational problems through technology, and is comfortable taking ownership of systems from requirement gathering through implementation and ongoing support.

Work arrangement
No