Learning and Development Manager

Company Description Zaitoon Restaurant and Grill is a growing food and beverage brand in India and having outlets in Qatar and Dubai, known for serving a variety of quality dishes in a welcoming, customer-focused environment. The organization places strong emphasis on consistent service standards, operational excellence, and hospitality. Team members are encouraged to learn, grow, and contribute to continuous improvement across outlets. As the brand expands, Zaitoon aims to build a skilled workforce supported by structured training and development initiatives.
Role Description The Learning and Development Manager is a full-time, on-site role based in Chennai which requires travel to all outlets in India. This role is responsible for designing, implementing, and maintaining training programs for staff across restaurant operations, customer service, kitchen teams, and leadership roles. Day-to-day responsibilities include conducting training needs analyses, developing instructional materials, delivering training sessions, and tracking learning outcomes using appropriate tools and processes. The person in this role will collaborate with outlet managers and HR to create career development paths, support performance improvement, and ensure training content aligns with brand standards, compliance requirements, and business goals. The Learning and Development Manager will regularly review and update training programs, coach supervisors on effective team development practices, and report on learning metrics to management.
Qualifications
Strong expertise in Training & Development and Training, including planning, delivering, and evaluating structured learning programs.
Proficiency in Learning Management, with the ability to manage training schedules, records, and learning platforms or systems.
Experience in Instructional Design, with skills in creating practical, role-specific training materials and blended learning solutions.
Proven capability in Leadership Development, including coaching managers, designing leadership workshops, and supporting succession planning.
Relevant bachelor’s degree in HR, Education, Business, Hospitality Management, or a related field, or equivalent experience.
Excellent communication and facilitation skills, with the ability to engage diverse teams at different experience levels.
Strong organizational and analytical skills, including the ability to measure training effectiveness and adjust programs accordingly.
Experience in the hospitality or restaurant industry is highly beneficial, with understanding of front-of-house and back-of-house operations.
Ability to work on-site in Chennai, collaborate cross-functionally, and manage multiple training initiatives simultaneously.

Work arrangement
No