Customer Support Executive

Company Description Iztri is focused on democratizing steam ironing for Indian households by addressing common consumer challenges around speed, quality, and convenience. The company offers fast, same-day or within-24-hour service, using steam-based ironing to deliver high-quality, wrinkle-free clothing care. Customers can book on-demand through a technology-enabled platform that combines automation and streamlined operations. Iztri’s mission is to provide a reliable, efficient, and user-friendly ironing experience that fits seamlessly into everyday life.
Role Description The Customer Support Executive role is a full-time, on-site position based in Bengaluru. In this role, the individual will handle customer inquiries via phone, chat, and email, assist with bookings, order status, and issue resolution, and ensure a smooth experience across Iztri’s platform. Day-to-day responsibilities include responding promptly to support requests, troubleshooting basic technical or service-related issues, tracking and documenting customer interactions, and coordinating with operations and delivery teams to resolve concerns. The executive will monitor customer feedback, help maintain service quality standards, and contribute to continuous improvement of support processes.
Location: Koramangala, Bengaluru
Experience: Freshers Only
Are you someone who enjoys talking to people, solving problems, and figuring things out?
Then you might just fit right in at Iztri.
We’re building a fast-moving startup where every individual has a real impact. As a CX Support Executive, you won’t just be answering calls or responding to customers, you’ll be at the heart of our customer experience.
What you'll be doing
Interact with customers across calls and support channels
Understand customer concerns and provide the right solutions
Coordinate with Operations teams to resolve issues quickly
Maintain accurate ticket and customer records
Identify recurring customer issues and help improve processes
Work closely with a young and energetic startup team
What we're looking for
Freshers who are eager to start their career
Good communication skills
A problem-solving mindset
Comfortable working in a fast-paced environment
Someone who takes ownership rather than waiting to be told what to do
Willingness to learn, experiment and grow
You don't need years of experience. You need curiosity, ownership and the willingness to learn. If you're looking for a place where you can learn fast, take responsibility early, and grow with the company, we'd love to meet you.

Work arrangement
No