Sales Coordinator

Job Purpose
To provide effective administrative and operational support to the sales team, ensuring smooth coordination of customer enquiries, quotations, orders, deliveries, documentation, and after-sales activities.
Key Responsibilities
· Receive and coordinate customer enquiries through phone, email, and other channels.
· Prepare quotations, proforma invoices, sales orders, and related sales documentation.
· Follow up quotations and customer enquiries to support sales conversion.
· Coordinate with sales, procurement, stores, finance, and service teams to ensure timely order processing.
· Maintain accurate customer and sales records.
· Monitor order status, deliveries, and customer commitments.
· Prepare sales reports, customer follow-up reports, and other management reports.
· Support the sales team in preparing presentations, tenders, and commercial documents.
· Coordinate customer meetings, site visits, demonstrations, and appointments.
· Handle customer complaints and ensure they are directed to the appropriate department.
· Maintain proper filing of sales correspondence and documentation.
· Support marketing activities and customer relationship management.
Knowledge & Experience
· Diploma or Bachelor’s degree in Business Administration, Sales, Marketing, Engineering, or a related field.
· 2–4 years of experience in sales coordination, administration, or a related role.
· Experience in engineering, industrial equipment, compressors, pumps, generators, or similar technical products is an advantage.
· Good computer skills, particularly Microsoft Excel and Word.
· Strong communication and customer-service skills.
· Good organizational and follow-up abilities.

Work arrangement
No