Customer Support Executive

We are looking for candidates for a Customer Support (Messaging/Chat) role with experience in voice or chat-based customer service and upselling. The role involves handling customer queries through chat, providing effective resolutions, and identifying opportunities for upselling.
Responsibilities:
Handle customer queries and concerns through chat and messaging support.
Provide accurate and timely resolutions while maintaining a high level of customer satisfaction.
Understand customer requirements and recommend relevant products or services.
Identify and execute upselling opportunities during customer interactions.
Maintain quality and productivity targets as per process requirements.
Follow company policies, communication standards, and escalation procedures.
Maintain proper documentation of customer interactions.
Requirements:
Strong written and verbal communication skills.
Customer service and problem-solving abilities.
Experience in chat or messaging support.
Ability to handle upselling and cross-selling conversations.
Basic computer and typing skills.
Ability to work in a 24/7 rotational shift environment.
HSC/12th Pass or Graduate.
Minimum 1 year of international voice or chat experience.
Relevant previous employment or company experience.

Experience
1-3 yrs