IT Helpdesk Support Specialist – Fully Remote London, UK (£30,000 £35,000)

IT Helpdesk Support Specialist – Fully Remote London, UK (£30,000 £35,000)
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Overview
CV-BRIDGE LTD is looking for a proactive and customer-focused IT Helpdesk Support Specialist to join a fully remote UK-based team.
This entry-level opportunity is ideal for someone with strong communication, troubleshooting, and problem-solving skills who wants to build a career in IT support while helping users resolve day-to-day technical issues.
Job Snapshot
🎯 Job Functions: Information Technology | Customer Service | Analyst
🏷️ Category: IT
📍 Location: London, United Kingdom
🏠 Workplace: Remote
💼 Job Type: Permanent
⏰ Employment: Full-Time
🎓 Experience: Entry Level
📊 Salary: £30,000–£35,000 per annum
Key Responsibilities
Respond to IT helpdesk queries through email, chat, phone, and ticketing systems
Provide first-line support for hardware, software, account, and access-related issues
Troubleshoot common technical problems and guide users through clear solutions
Log incidents, updates, and resolutions accurately in support systems
Escalate complex technical issues to the appropriate teams when required
Support users with account setup, password resets, and basic system access
Follow up on open tickets to help ensure timely resolution
Maintain a professional, helpful, and customer-focused support experience
Requirements
Strong written and verbal communication skills in English
Good troubleshooting and problem-solving abilities
Basic understanding of computers, operating systems, software, and digital tools
Comfortable using email, online platforms, and ticketing/support systems
Strong attention to detail and organization
Ability to explain technical information clearly to non-technical users
Able to work independently and effectively in a remote environment
Previous helpdesk, IT support, customer service, or technical experience is beneficial but not required
What We Offer
Competitive £30,000–£35,000 annual salary
Permanent, full-time position
Fully remote working arrangement within the UK
Structured onboarding and role-specific training
Ongoing technical learning and professional development
Clear opportunities for career progression within IT support
Supportive and collaborative remote working environment
How to Apply
Apply in around 20–25 seconds — confirm your details, upload your CV and submit your application.

Work arrangement
Yes