Research Analyst

Customer Success TEAMS
NIQ GFK CMI’s Customer Success Team is focused on delivering world-class insights and reports to the clients and striving for very high level of Customer Satisfaction and advocacy.
Customer Success is NIQ GFK’s key department which is instrumental for the company’s success.
Role purpose:
So where do you fit here?
A successful candidate for this role will be someone who can establish strong relationships with both our clients and our colleagues. You will quickly become a trusted partner, working with many of our clients’ teams, including marketing, sales, category, and many more.
You will be expected to understand our clients’ needs and then create and present solutions that help achieve their strategic and tactical goals.
If telling stories through data excites you but you’re uncertain whether you have the data knowledge: get in touch. We have an excellent training program, ensuring you understand all our products and how we create analyses.
In your role, you would:
Be responsible for delivering analytics & insights services and executing NIQ GFK CMI products and solutions such as Brand Health, Usage & Attitudes and other ad hoc studies.
Entrusted to deliver flawless research and analytics to our clients.
Have a strong working knowledge of the client business priorities and the role we can play in supporting these goals
Be a confident and capable crafter of compelling insights, deliver clear and actionable recommendations to our clients helping them grow their business.
Throughout your tenure, you will develop the following competencies:
Relationship Building: Develop effective long-term professional interactions with customers based on trust working toward the best interest of those involved providing positive results.
Active listening: Enhance mutual understanding in communicating with customers by expressing genuine interest in, and providing full attention to, the content and meaning of customers’ messages
Information seeking: Curiosity and desire to know more about things, people, or issues. This involves going beyond routine questions and includes digging or pressing for exact information; resolving discrepancies by asking in-depth questions.
Influence and persuasion: Persuading, convincing, influencing, or impressing others in order to get them to support a specific agenda, make a specific type of impression, or take a specific course of action.
Composure and resilience: Effectively deal with pressure, maintain focus and intensity, and remain optimistic and persistent, even under adversity. Have the ability and propensity to recover quickly from setbacks, rejections, and conflicts and to maintain self-control in the face of hostility or provocation.
Organizational Savvy: Gather and accurately assess information related to the organization’s formal and informal communication channels and power relationships
Business Acumen: Makes sound business decisions based on a strong understanding of the company’s business model, strategic goals, and relevant policies, as well as best practices and current technologies in their own discipline or functional area.
About you
You are a high-performing individual thriving in ensuring high client centricity & customer satisfaction. You know how to take care of client requirements & develop long-lasting client relationships. Awareness of the market landscape, our CMI products, and our processes is at the forefront of your mind. You know that collaboration amongst teams and active listening of clients is critical to meet goals and grow.
We are looking for people with:
Graduate or Post Graduate with atleast 1- 2 years of experience in data analysis and delivery
Ideally a first experience in a related industry but not essential
Customer Centric mindset
Awareness of data analytics industry, business model, products, services and solutions like Brand Health, Segmentation, Usage & Attitude, Customer Experience & Shopper solutions etc.
Awareness of market trends and its interdependencies impacting customers
Excellent time management and prioritization skills with a proven track record of delivering projects on time
Confident numerically & ability to analyse data confidently
Problem solving and solutions orientated
Performs work accurately and effectively with attention to detail
Engaging presenter
Good at building relationships, internally and with clients
Strong verbal and written communication skills
Experience of working in an analytical environment
Capable of leveraging tools such as Microsoft excel and PowerPoint

Employment type
Full-time

Work arrangement
Yes