Logistics Coordinator

Job Summary
We are looking for a Logistics Coordinator to coordinate and manage day-to-day logistics operations, communicate with customers, drivers, transporters, and internal teams, and ensure shipments are delivered smoothly and on time.
The role involves regular calling, coordination, follow-ups, tracking shipments, and maintaining records.
Key Responsibilities
* Coordinate with drivers, transporters, customers, and vendors regarding shipments and deliveries.
* Make outbound and receive inbound calls for shipment updates, delivery coordination, and follow-ups.
* Track shipments and provide timely updates regarding delivery status.
* Coordinate pickup and delivery schedules.
* Follow up with drivers and transportation partners to ensure timely movement of shipments.
* Handle delays, delivery issues, cancellations, and other operational queries.
* Maintain accurate records of shipments, calls, delivery status, and follow-ups.
* Communicate any delays or operational issues to the concerned team.
* Coordinate with internal departments to resolve logistics-related issues.
* Ensure proper documentation and timely updating of logistics information.
* Maintain professional communication with customers and business partners.
* Meet daily productivity, calling, follow-ups.
Required Skills
* Good verbal communication skills.
* Basic to good English communication.
* Comfortable making outbound calls and handling inbound calls.
* Good follow-up and coordination skills.
* Basic knowledge of MS Excel and computer operations.
* Ability to multitask and manage multiple shipments/queries.
* Good problem-solving and time-management skills.
* Ability to work under pressure and meet targets.
* Customer-service-oriented approach.
Eligibility
* Graduate in any discipline.
* Candidates with experience in BPO, customer support, logistics, transportation, telecalling, or operations will be an advantage.
Key Performance Indicators (KPIs)
* Number of calls handled/made.
* Follow-up completion rate.
* Shipment tracking accuracy.
* On-time delivery coordination.
* Issue resolution time.
* Customer satisfaction.
* Data accuracy and timely updates.
* Daily productivity and attendance.
Working Environment
This is primarily a desk-based/calling and coordination role. The candidate will regularly communicate with customers, drivers, transporters, and internal teams through phone calls, email, and other communication channels.

Work arrangement
No