Customer Support Associate

Company Description Sutherland is an AI-driven business transformation partner that helps global enterprises, including several Fortune 500 companies, design, run, and automate their operations at scale. The company integrates artificial intelligence, automation, cloud computing, product engineering, and advanced analytics to improve efficiency and strengthen customer experiences. By combining digital and product engineering, R&D, and deep operational expertise, Sutherland builds production-grade AI solutions grounded in real enterprise environments. Its unique approach pairs running complex, mission-critical processes with engineering AI-led solutions, enabling clients to move beyond pilots to measurable, governed outcomes that scale over time. Sutherland is focused on driving tangible business results and continuous improvement for its clients.
Role Description The Customer Support Associate is a full-time, on-site role based in the Greater Hyderabad Area. In this position, the associate will respond to customer inquiries via phone, email, chat, or other channels, providing accurate information, troubleshooting issues, and resolving concerns in a timely manner. The role includes documenting interactions, escalating complex cases when necessary, and following established processes to maintain service quality and compliance. The associate will contribute to customer experience improvements by identifying recurring issues, sharing feedback with internal teams, and supporting knowledge base updates. The role may also involve coordinating with sales or service teams to ensure seamless customer journeys and participating in ongoing training to stay current on products, services, and support best practices.
Qualifications
Strong customer-facing skills, including Customer Support, Customer Service, and Customer Experience capabilities.
Ability to support basic Sales-related interactions, such as explaining offerings, upselling or cross-selling when appropriate, and directing customers to the correct sales channels.
Experience in Training or coaching, either supporting customer education or assisting team members with process and product knowledge.
Excellent verbal and written communication skills, with the ability to handle inquiries clearly and professionally.
Problem-solving and analytical skills to diagnose issues, identify root causes, and propose effective solutions.
Comfort working in a fast-paced, structured environment with defined performance metrics and service-level targets.
Basic computer proficiency, including navigating CRM or ticketing tools and standard office applications.
Prior experience in contact centers, customer support, or service roles is preferred; Ug / Grads are eligible
Fresher and Experienced - Both are eligible
Fo contact for more details - 7330681478
HR Anjum

Work arrangement
No