Customer relationship representative

Company Description Viok®, established in 2017, is a manufacturer of phone cases and tempered glass products in India. The company’s main product range includes phone cases, leather cases, flip cases, tempered glass, and HD-ESD glass. Viok focuses on pushing the boundaries of design and technology to deliver innovative and durable mobile accessories. All products are designed and manufactured with an emphasis on maintaining high quality standards. Team members join a growing organization committed to continuous improvement and customer satisfaction.
Role Description The Customer Relationship Representative is a full-time, on-site role based in Sonipat. This role involves managing day-to-day interactions with customers, responding to inquiries, and providing support across phone, email, and in-person channels. The representative will handle order-related questions, resolve issues, and ensure a smooth post-sales experience. Responsibilities include tracking customer feedback, coordinating with internal teams to address concerns, and helping maintain accurate customer records. The role also involves proactively following up with customers to strengthen relationships, improve satisfaction, and support Viok’s reputation for quality and reliable service.
Qualifications
Strong Customer Service and Customer Support skills to manage inquiries, resolve issues, and provide timely assistance.
Ability to enhance Customer Experience and Customer Satisfaction by understanding needs and delivering consistent, high-quality service.
Effective Communication skills, including clear verbal and written communication and active listening.
Basic knowledge of mobile accessories or consumer electronics is an advantage.
Proficiency in using CRM tools or basic office software to maintain customer records.
Ability to work on-site in Sonipat, manage multiple tasks, and prioritize effectively.
Previous experience in customer-facing roles is preferred but not mandatory.
Minimum educational qualification: high school diploma; a graduate degree in any discipline is an added benefit.

Work arrangement
No