Solution Sales Executive - CRM & Industry Workflows

The Solution Sales Executive will oversee market success of ServiceNow's CRM & Industry Workflows products. These products are built on our market leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information.
You will achieve sales quotas for allocated accounts and/or territory on a quarterly and annual basis by:
Developing a sales strategy in the allocated territory with a target prospect list, and a regional sales plan for Central
Arranging and conducting initial Executive and CxO discussions and positioning meetings; close collaboration with your Solution Consulting counterpart and extended team to deliver ‘art of the possible’ demonstrations showcasing ServiceNow’s CRM & Industry Workflows solution
Being the trusted advisor to the customer by understanding their existing and future Customer Engagement & Operations roadmap to drive the ServiceNow platform
Close collaboration with Core Sales Teams (AE’s, SC’s, Leadership) and other ServiceNow Solution Areas (Customer, Employee, IT) to deliver outcomes-based solutions to our clients and prospects
In partnership with assigned Account Executive and Solution Consultant, present our CRM & Industry Workflows offering directly to prospects, customers, partners and at industry events and seminars
Support the regional ServiceNow partner channels to drive an effective customer experience
Articulate customer success strategies to the field in order to streamline and standardize Platform presentations and value proposition
Sales and partner eco-system sales enablement
Prospect qualification and the development of new sales opportunities and ongoing revenue streams with limited support from inside sales
Sales process management and opportunity closure
Ongoing account management to ensure customer satisfaction and drive additional revenue streams
To be successful in this role you have:
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
5+ years knowledge on return on investment of specialty solutions area to lead solution win
Experience in solution sales, preferably within a Customer Service Management / CRM / CX / CPaaS vendor
An understanding of the CRM or CX solution-related business processes
Able to thrive in a fast paced, growing, deadline driven environment
Willingness to go above and beyond to win in the market against stiff competition
Ability to communicate complex issues in simple terms via written and oral media, to a variety of different audiences
Ability to forge strong business relationships and connect with both C-level execs at customers as well as with individuals in ServiceNow internal and external eco-system
Excellent communication and presentation skills in Japanese and English
Regional travel required

Employment type
Full-time

Work arrangement
Hybrid