Data Operations Associate Manager (Mandarin Speaker)

Lead and manage a team responsible for data processing and operational activities.
Ensure accurate, high-quality, and timely delivery of work.
Monitor KPIs, productivity, quality, and team performance to achieve operational targets.
Set clear performance expectations and provide regular coaching and constructive feedback.
Identify process gaps and implement continuous improvement initiatives.
Troubleshoot and resolve day-to-day operational and technical issues.
Manage workload, resources, and priorities to meet business requirements.
Collaborate with stakeholders, project managers, and cross-functional teams.
Support team members' training, development, and career growth.
Drive effective change management and support new processes or initiatives.
Promote a collaborative, inclusive, and high-performing team culture.
Ensure the team follows established policies, procedures, and service requirements.
Bachelor's Degree in Statistics, Mathematics, Data Analytics, or a related field.
Experience in people management, team leadership, or supervisory responsibilities.
Strong analytical and problem-solving skills with excellent attention to detail.
Good written and verbal communication skills in English and Chinese.
Strong people and process management capabilities.
Ability to manage, engage, and influence cross-functional teams.
Good delegation, coaching, and performance management skills.
Strong stakeholder management and relationship-building skills.
Client-focused and solution-oriented mindset.
Good presentation and communication skills.
Experience in process improvement and change management is an advantage.
Strong time management and prioritization skills.
Ability to work effectively in a team-oriented environment.
Strong understanding of end-to-end operational processes.

Employment type
Full-time

Work arrangement
No