Customer Support Executive

Job Title: Customer Support Executive (L1 Support & SMS Operations)
Location: Bangalore
Experience: 1–2 years
Role Overview
We are looking for a junior Customer Support Associate to manage first-level customer queries and execute outbound SMS campaigns. The role requires strong communication skills, basic technical comfort, and attention to detail.
Key Responsibilities
Customer Support and SMS Campaign Management:
Handle first-level customer queries via email
Resolve standard issues using defined SOPs; escalate complex cases appropriately.
Ensure timely responses and high customer satisfaction.
Maintain accurate records of interactions in CRM/ticketing tools.
Execute SMS campaigns as per marketing/operations plans.
Coordinate with internal teams for content approvals and campaign timing.
Track basic campaign metrics (delivery, failures, responses) and share reports.
Required Skills & Qualifications
Graduate in any discipline.
1–2 years of experience in customer support or operations
Good written and verbal communication skills.
Basic knowledge of CRM/ticketing tools and MS Excel/Google Sheets.
Comfortable working with SMS tools/dashboards (training will be provided).
Detail-oriented, organized, and willing to learn.
Preferred (Good to Have)
Prior experience in a BPO or EdTech
Exposure to bulk messaging or campaign tools.

Work arrangement
No