IT Help Desk Analys

Role Description The IT Help Desk Analyst is a part-time remote role responsible for providing technical support to internal users and stakeholders. Day-to-day tasks include responding to help desk tickets, diagnosing and resolving hardware, software, and network issues, and escalating complex problems when necessary. The role involves monitoring system performance, assisting with user account setup and access permissions, and supporting basic network connectivity and security configurations. The IT Help Desk Analyst will document incidents and resolutions, maintain accurate records of support activities, and contribute to continuous improvement of IT processes. Collaboration with other IT team members and clear communication with non-technical users are essential aspects of this position.
Qualifications
Candidates should possess skills in Information Technology and Troubleshooting to support daily technical issue resolution and system maintenance.
Candidates should possess skills in Network Administration and Network Security to assist with connectivity, access control, and basic protection of systems and data.
Candidates should possess strong Customer Service skills to communicate clearly, manage expectations, and provide user-focused support.
Relevant experience in a help desk or technical support environment, preferably in a remote or distributed setting.
Familiarity with common operating systems, office productivity tools, and ticketing or incident management systems.
Strong analytical and problem-solving abilities, with attention to detail and accurate documentation practices.
Ability to work independently, manage part-time schedules effectively, and prioritize multiple support requests.
Certificate or diploma in Information Technology, Computer Science, or a related field is beneficial; industry certifications (e.g., CompTIA A+, Network+) are a plus.

Work arrangement
Yes