Manager – Compensation & Benefits (APAC)

Role Purpose
The Manager – Colleague Benefits Operations is responsible for leading and managing the end-to-end administration of colleague insurance, health, and retirement benefit programs in an APAC centric operating environment. The role requires expertise in people leadership, operational governance, and compliance with Indian and other APAC markets statutory and regulatory frameworks, while ensuring a consistent, accurate, and colleague-centric benefits experience.
Key Skills & Competencies
Expert people leadership and team management capabilities
Deep knowledge of APAC colleague benefits and statutory frameworks
Strong operational, analytical, and problem-solving skills
Proven experience managing vendors and third-party administrators
Ability to influence and collaborate with senior stakeholders
High attention to detail with a strong control mindset
Colleague-centric service orientation
Qualifications & Experience
Masters degree in Human Resources, Business Administration, Finance, or related field
8–12 years of experience in colleague benefits operations or HR shared services, with significant India exposure
Demonstrated experience leading teams in a complex, high-volume environment
Hands-on experience with insurers, TPAs, pension trusts is highly desirable
Experience supporting audits and regulatory compliance in APAC is required
Key Responsibilities – APAC Benefits Operations & DeliveryBenefits Operations & APAC Delivery
Lead end-to-end benefits operations and service delivery across APAC markets, ensuring consistent, accurate, and colleague-centric execution across diverse regulatory and benefits environments.
Oversee administration of market-specific benefits, including medical and life insurance, personal accident coverage, Social Security, retirement plans, flexible benefits, company car programs, loans, and other local benefits.
Ensure accurate and timely processing of enrollments, exits, dependent changes, claims coordination, life events, contributions, and benefit elections across APAC.
Establish regional service standards and ensure delivery against defined SLAs, quality, accuracy, and colleague experience metrics.
Partner with Payroll and Finance teams across APAC to ensure accurate deductions, contributions, reconciliations, funding, and statutory submissions.
Balance regional standardization with market-specific requirements, ensuring global and regional policies are operationalized appropriately within each country.
Expert People Leadership
Provide strong regional leadership to benefits operations professionals supporting multiple APAC markets, establishing clear accountability, performance expectations, and service standards.
Coach, mentor, and develop team members to build deep benefits expertise, multi-market capability, leadership depth, and succession readiness.
Build an operating model that supports effective collaboration across countries, time zones, functions, and regional/global teams.
Lead teams through organizational change, process transformation, automation, technology implementation, vendor transitions, and policy changes.
Foster a culture of accountability, collaboration, continuous improvement, risk awareness, inclusion, and colleague empathy.
Vendor & Stakeholder Management
Act as a senior operational owner for relationships with regional and in-country insurers, brokers, TPAs, Social Security and retirement plan administrators, trustees, fund managers, and other benefits service providers.
Establish consistent vendor governance and performance management frameworks across APAC, including SLA monitoring, service reviews, issue management, and escalation protocols.
Partner closely with HR, Total Rewards, Payroll, Finance, Legal, Compliance, Procurement, Risk, and HR Business Partners at market, regional, and global levels.
Support annual renewals, benefit plan reviews, vendor selections, contract negotiations, market transitions, and implementation of new or enhanced benefit programs.
Drive effective resolution of complex vendor and colleague escalations while identifying systemic opportunities for service improvement.
Process Excellence & Regional Governance
Drive operational excellence across APAC through standardization, simplification, digitization, and automation of benefits processes.
Develop a scalable regional operating model while appropriately accommodating country-specific statutory, regulatory, and policy requirements.
Maintain robust SOPs, process maps, controls, governance standards, and documentation aligned with enterprise audit, compliance, and risk requirements.
Identify opportunities to reduce manual intervention, processing errors, turnaround times, operational costs, and colleague escalations.
Establish clear ownership and governance for processes spanning multiple markets, vendors, and internal teams.

Work arrangement
Hybrid