Customer Support Specialist (m/f/d)

FARO CREAFORM is an imaging company - and an imagining company. We envision a better, more insightful, and more powerful world realized through digital 3D means and measurement technologies. Right from the start, we have helped our customers make better decisions - faster and more accurately than anyone else in the industry.
We work with the largest companies on the planet to provide the solutions that enable them to overcome their most pressing industry challenges. In aerospace and automotive, we work with firms like SpaceX, NASA, Tesla and Volvo among others. In the construction industry, we work with the largest builders to scan and design astonishing projects. For public safety professionals, our forensics scanning tools solve crimes and document scenes with high tech gear you probably see on CSI and in the movies!
We believe that if it can be dreamed it can also be measured. And if it can be measured, it can also be realized.
We are seeking a Customer Support Specialist Level 1 (m/f/d), located in Portugal, Porto.
Responsibilities:
The Customer Support Specialist Level 1 (m/f/d) will:
Respond to both internal and external customer inquiries related to the organization’s hardware and software products
Deliver services and support,, basic guidance and solutions or answers as listed in the guidelines, process quotes and orders
Achieve the highest standards in first contact resolution and customer satisfaction
Maintain detailed notes and documentation for each support incident and customer related information in the ticketing system
Closely cooperate with the other support level teams to ensure an excellent Customer Experience along the Support Chain
Point of contact for Channel Partner and Distributor support to all non-technical related inquiries
Requirements:
Strong service-oriented mindset
Strong communications skills
Fluent English and Spanish, Portuguese is preferred
Commercial or technical education
Demonstrate work experience in a service-oriented organization
Demonstrated ability and willingness to use AI tools to improve productivity, decision-making, work quality, and to reduce costs. The successful candidate must be able to identify appropriate AI use cases and critically evaluate AI-generated outputs.
We offers:
Regular employment contract
Flexible working hours
Training
Other employee services : free drinks, fresh fruit
Join us. Become part of a dynamic organization that values quality, leadership, teamwork, honesty and openness as a way of life in conducting our business.