Intake Specialist

Description
Position: Intake Specialist (ABA)
Working Hours: US Hours (9am-5pm EST)
Location: Full-Time, Remote (South Africa)
Salary: 1,400–$1,600 USD per month
A compassionate and highly organized Intake Specialist is sought to support client intake operations within an ABA therapy environment. The successful candidate will be responsible for managing incoming referrals, providing a high-touch onboarding experience for families, coordinating intake processes, and ensuring timely communication throughout the onboarding journey. The ideal candidate possesses exceptional communication skills, strong attention to detail, and the ability to thrive in a fast-paced, client-focused environment.
Requirements
Key Responsibilities
Contact new referrals promptly and efficiently, ideally within established response time targets
Guide families through the onboarding and intake process from referral to service initiation
Provide exceptional customer service and support throughout the intake journey
Maintain accurate and complete client records and documentation
Coordinate with staffing, scheduling, and case management teams to facilitate successful onboarding
Track referral progress and ensure all intake requirements are completed
Follow up with families regarding documentation, appointments, and onboarding requirements
Maintain confidentiality and compliance with healthcare documentation standards
Support intake reporting and administrative workflows
Ensure a positive experience for families while meeting productivity and performance targets
Requirements
Bachelor’s degree (BA/BS) highly preferred
Previous experience in customer service, intake coordination, healthcare administration, client onboarding, or administrative support preferred
Strong empathy and communication skills required
Excellent organizational and time-management abilities required
Strong attention to detail and documentation accuracy required
Ability to work in a fast-paced environment required
Independent problem-solving skills required
Ability to manage multiple cases and priorities simultaneously required
Professional and compassionate communication style required
Spanish language proficiency preferred
Experience working in healthcare, ABA services, behavioral health, or client-facing environments preferred
Proficiency in CRM systems, Microsoft Office, and Google Workspace preferred
Ability to work independently in a remote environment
Reliable internet connection and a suitable home office setup
Benefits
Benefits
Comfortable working U.S. hours
Remote work from home
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Work arrangement
No