Service Advisor

Company Description AV Motors_ROYAL ENFIELD is an authorized Royal Enfield dealership committed to delivering high-quality sales and service experiences for motorcycle customers. The dealership focuses on reliable aftersales support, efficient service processes, and customer satisfaction. Team members work closely with customers to ensure their vehicles are maintained to manufacturer standards. AV Motors_ROYAL ENFIELD values professionalism, integrity, and a customer-first approach in all interactions. The workplace offers opportunities to develop expertise in two-wheeler service and customer relations.
Role Description The Service Advisor role at AV Motors_ROYAL ENFIELD is a full-time, on-site position based in Nannilam. The Service Advisor will greet customers, understand their service requirements, and create accurate job cards and service estimates. This role involves coordinating with the workshop team, monitoring service progress, and ensuring work is completed as promised. The Service Advisor will explain service work and charges to customers, address queries or concerns, and follow up after service to confirm satisfaction. Additional responsibilities include maintaining service records, supporting aftersales initiatives, and contributing to a smooth and professional customer experience.
Qualifications
Candidates should possess strong Customer Service and Customer Satisfaction skills.
Candidates should demonstrate Customer-focused Service and Aftersales expertise.
Candidates should have effective Communication skills, both verbal and written.
Experience in automotive or two-wheeler service environments is preferred.
Ability to manage multiple service orders, prioritize tasks, and work in a fast-paced workshop setting.
Basic technical understanding of motorcycles and service procedures is an advantage.
Proficiency in using service management software or digital tools is beneficial.
Minimum of a high school diploma or equivalent; vocational or technical training in automotive fields is a plus.

Work arrangement
No