Live opening · Posted 5 days ago
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Description supplied by the original job listing.
Provide support to Product Owner, CRM Capability Experts and C4C Team in general;
Provide support for both Sales and Service module to end users from Countries and Regions applying Support Concept;
Communicate with different departments and business roles in order to support Sales and Service Cloud implementation process;
Create, maintain and improve existing SAP C4C Training documentation;
Organize and deliver trainings to SAP C4C end-users;
Provide support in different Testing activities (User Department testing, Regression testing, UAT and Integration testing);
Cooperate with technical department during implementation of technical requirements and bug fixing processes;
Assist during creation of documents for business/technical requirements;
Test SAP Sales and Service solution and document bugs;
Manage manual and automated data imports into the system;
Document processes and interfaces;
Work on data quality check.
University degree (Business Administration, Organizational Sciences, Economics or similar) with focus on IT;
At least 3 years experience with CRM Sales and/or Service solution – SAP (preferred), Salesforce, Microsoft Dynamics 365, Oracle CRM etc.;
Experience in Implementation of CRM solution (mandatory);
Experience in Support processes (mandatory);
Exceptional presentation skills (mandatory);
Familiar with Agile methodology;
Knowledge of JIRA or similar tracking tool;
Advanced Excel knowledge;
Able to work in cross-functional teams and international environment;
Willingness to work in a global & virtual team;
Good communication skills, ability to think analytically and willingness to learn new things;
Fluent in English;
Eager to work with the newest technologies;
Proactive and can easily adapt to new development environment;
Self-motivated and with a great sense of ownership;
Team player and willing to give and recieve feedback;
Think outside the box and try to find creative approaches to challenges.
Employment type
Full-time
Work arrangement
Hybrid
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