IT Infrastructure Project Manager

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together
SUMMARY:
The Project Manager administers assigned project(s) from ramp-up to completion; planning and executing the projects within the terms of the signed agreement ensuring the project is delivered on time and within budget.
PRIMARY DUTIES include but not limited to:
Implement project and process management methodology, standards and tools to drive and facilitate successful project delivery.
Lead project kick-off meetings to ensure proper initiation of a given project. Act as initial point of escalation for all issues that require further investigation. Complete accurate monthly forecasting report to aid in proper staffing and future financial analysis
Assist in the development of project bids and proposals with oversight of the negotiated terms and pricing with subcontractors for all projects assigned to the Project Team
Proactively mitigate risk and forecast the trajectory of projects to ensure that timely action is taken to keep projects on time and budget
Ensure all facets of account specific field operations are executed safely, to industry standards, and in accordance with the signed agreement
Accurately estimate costs and revenue for the life cycle of Projects and/or Work Orders according to our company goals and standards
Maintain accurate and detailed information on Projects pertaining to: Job progress, photograph files, daily tracking reports, and job costing and communicate regularly with assigned stakeholders
Manage Project Information/Data via company-issued toolsets and systems, while keeping stakeholders informed of Project status. This can include customer-specific internal systems that were included as part of the project bid.
Act as the main point of contact and communication between all internal and external contacts
Develop strong partnerships across the organization to ensure project collaboration and success
Build and maintain trusted relationships with customers and stakeholders
Provide upper management with assessments and identification of potential new business relating to assigned customer
Drive measurable operational excellence in key process areas including Days to Invoice, Tech On-Time Arrival, Project Target Goals, Team Productivity, and Quoted to Actual Project Margins.
Improve customer satisfaction/NPS scores
Ensure that corporate policies and procedures are understood and followed
Ensure accountability to SLA and customer satisfaction
Attend and contribute to weekly Operations meetings
COMPETENCIES:
Ability to anticipate potential problems and proactively troubleshoot to resolve issues
Strong ability to define technical problems, collect data, establish facts, and draw valid conclusions.
Ability to analyze ideas and use logic to determine their strengths and weaknesses.
Ability to understand new information or materials by studying and working with them.
Ability to effectively communicate, present information, and respond to managers, employees, customers, and vendors in an intelligent, clear, concise, professional and grammatically correct manner.
Ability to build collaborative relationships, understand and educate customers.
REQUIRED EDUCATION & EXPERIENCE:
3-5 years of experience working in a project environment, including relevant industry experience (IT Infrastructure) , with overall project responsibility.
PREFERRED EDUCATION & EXPERIENCE REQUIRED:
Bachelor’s Degree
PMP or Equivalent Professional Certification
EXPECTED HOURS OF WORK: Full Time, 40 hours per week.
LANGUAGE SKILLS: English, minimum B2
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