Customer Relationship Management Consultant (upto 4.5lpa)

Company Description Square Yard is a growing real estate company with operations in multiple locations, including Easley, South Carolina, United States. The organization focuses on providing customers with comprehensive real estate solutions and advisory services. Team members work in a dynamic environment that emphasizes client relationships, data-driven decision-making, and process efficiency. The company values professionals who are proactive, collaborative, and committed to delivering high-quality service in a competitive market.
Role Description This is a full-time, on-site Customer Relationship Management Consultant role based in Gurugram, with compensation up to 4.5 LPA. The consultant will manage and optimize customer relationships, ensuring a smooth experience across the sales cycle and post-sales interactions. Day-to-day responsibilities include analyzing customer data, mapping business processes, and recommending improvements to enhance retention and conversion. The role involves collaborating with sales teams to align CRM workflows with business goals, configuring and maintaining CRM tools such as Salesforce.com, and preparing reports and dashboards for leadership. The consultant will also conduct regular follow-ups with clients, resolve issues promptly, and support training and documentation to improve CRM adoption across the organization.
Qualifications
Candidates should possess strong Analytical Skills for interpreting customer data, tracking performance metrics, and supporting data-driven decisions.
Candidates should possess an understanding of Business Processes and Consulting to identify gaps, streamline workflows, and recommend CRM-driven solutions.
Candidates should possess Sales-related skills to support lead management, pipeline tracking, and coordination with sales teams for effective customer engagement.
Candidates should possess Salesforce.com Administration or similar CRM platform experience to configure, maintain, and troubleshoot CRM systems.
Additional beneficial qualifications include excellent communication and interpersonal skills, attention to detail, proficiency in MS Excel and reporting tools, and the ability to work effectively in a fast-paced, target-driven environment.
A bachelor’s degree in business, marketing, information technology, or a related field is preferred; prior experience in CRM or real estate domain will be an added advantage.

Work arrangement
No