Technical Support Specialist

ScrapeBadger is a web scraping API. We cover Twitter, Reddit, Google, Amazon, TikTok, YouTube and 40+ other targets, with anti-bot bypass built in and an MCP server for AI agents. Customers send a request and get clean JSON back.
--
The role
You are the first person (after our AI agent) a customer talks to when something breaks. You find out what is actually wrong, fix it if you can, and give engineering a clear diagnosis if you can't. Then you tell the customer what happened in plain language.
--
What you will do
Handle support on the ticketing system and Discord
Reproduce every problem yourself before you answer. Run the request, read the response, check the logs.
Fix small things directly: broken parsers, wrong docs, SDK examples that don't run.
For bigger problems, like a blocked target or an anti-bot change, hand engineering a clear reproduction with the technical detail they need.
Write every fix and every dead end into our knowledge base so the same problem is solved once.
Watch our monitoring and flag failures before customers report them.
--
You must be an AI-first person
This is the most important requirement. We use AI agents for most of the work: Claude Code, Codex, Cursor, Antigravity. Agents search the knowledge base, reproduce requests, draft replies and propose fixes. You check their work against real data and make the decision.
We need someone who already works this way every day. You know how to set up skills, rules and MCP servers. You know when an agent is wrong. And you never send a customer an answer you have not verified yourself.
--
Requirements
Real experience running scrapers against anti-bot systems like Cloudflare, DataDome or Akamai.
You can read HTTP traffic and find the real API behind a web page using DevTools.
Good Python, comfortable with TypeScript.
You debug using production data and logs, not guesses.
You write clear English to customers who are frustrated.
Linux and Docker.
Strong daily use of AI coding agents, as described above.
--
Nice to have
Previous support or solutions engineering role at a developer tool.
Go or Rust.
JavaScript deobfuscation.
You have published a skill, a rules file or an MCP server.
--
Our stack
Python and FastAPI, TypeScript and Next.js, PostgreSQL and Redis, Docker on our own servers. Real browsers and low-level HTTP clients for hard targets.

Work arrangement
Yes