Live opening · Posted 5 days ago
The key details from the original listing.
Live timing from JobBeeper.
Description supplied by the original job listing.
Company Description
WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.
Job Description
Need to manage the end to end OTC operations.
Front leading all Client meetings
Metrics & performance review with all stakeholders on periodic basis
Need to work on Process reengineering
Monitoring & reviewing the activities to ensure SLAs are met
Team & performance management
Taking appraisal of the team
Managing supervisory team of Assistant Managers & Lead associates
To ensure all the action plans completed on time with accuracy
To manage Client expectations
Capable of handling all level escalations
Hiring of new resources
Manage the team & responsible for performance reviews
Completely responsible for all the deliveries of the process & team
To be a face of management in front of client
To manage all internal issues related to infrastructure, technology, people, etc
Resource & infrastructure optimization
Hiring & training new resources
To work on RAG tracker & flag the EWIs
Handling all level escalations independently
Meet the customer expectations
Need to prepare various presentations required for different forums
Identify the process gaps & share with client to fix it
Review & sign off DPMs and FMEAs
Qualifications
Work Experience 7 - 10 years of experience in end to end OTC Commerce Graduates preferred Excellent Knowledge of MS office (Excel, Word, and Power point)
Excellent written & verbal communication skills
Client interaction skill
Ability to work under pressure
Good Team Player
Multi-tasking
Target oriented
People oriented
Audit methodology
Time management
Motivate self & others
Work arrangement
No
Recently tracked roles with full details and direct application links.