Senior Client Services Representative

Position Overview
The Senior Client Servicing Executive will play a critical role in driving client satisfaction, revenue growth, and seamless event delivery. This position requires a highly skilled professional who can confidently manage premium clients, lead project discussions, handle budgets & costing, and oversee end-to-end coordination with internal teams and external partners.
You must demonstrate strong communication, negotiation ability, creative thinking, and leadership in every client interaction.
Key Responsibilities
A. Client Relationship Management
Act as the primary point of contact for all assigned clients.
Build and maintain long-term, trust-driven client relationships.
Understand the client’s event objectives and convert them into well-defined briefs.
Conduct client meetings, presentations, and strategic discussions confidently.
B. Planning & Strategy
Convert client briefs into strong event concepts, ideas, and themes.
Present company portfolio, capabilities, market trends, and creative suggestions.
Develop highly polished presentations, mood boards, and proposal decks.
Conduct in-depth research on new themes, décor trends, and creative directions.
C. Costing & Budgeting
Prepare accurate costings and quotations in coordination with the costing team.
Ensure budgets are realistic, competitive, and aligned with client expectations.
Maintain profitability without compromising on quality.
Explain budgets, line items, and value additions clearly to clients.
D. Negotiation & Closure
Handle client negotiations with confidence and clarity.
Follow up proactively to convert proposals into confirmed business.
Negotiate with vendors/artists to maintain cost efficiency.
E. Project Delegation & Execution Oversight
Brief the Project Head and internal teams thoroughly on client expectations.
Ensure the execution team works exactly as per the approved plan.
Monitor timelines, quality checks, production accuracy, and final delivery.
Provide on-ground support during event execution when required.
Resolve challenges quickly and professionally.
F. Stakeholder Collaboration
Coordinate with vendors, artists, venues, and production teams.
Maintain professional and smooth communication with all external partners.
G. Reporting & Process Compliance
Share project updates, client feedback, and follow-up reports with management.
Maintain documentation, databases, and SOP compliance.
Complete any additional responsibilities assigned by HOD or top management.
Required Qualifications & Experience
Education
Graduation / MBA in Management, Marketing, or Event Management preferred.
Experience
Minimum 4+ years of experience in client servicing within events / weddings / experiential agencies.
Experience handling high-value clients and premium events is a strong advantage.
Skills & Competencies (Senior-Level)
Core Competencies
Excellent spoken communication & presentation skills
Strong negotiation & deal-closing ability
High-level planning and coordination skills
Advanced client handling & relationship management
Strong problem-solving and decision-making
Leadership capability and team coordination
Technical Skills
Advanced Excel (costing sheets, formulas, pivot tables, budgeting)
Costing & Budgeting – strong accuracy and financial understanding
PPT & Documentation – professional client presentation creation
Good understanding of event trends, aesthetics, and creative concepts
Behavioral Traits
Confident, proactive, and ownership-driven
Strong time management and multi-tasking ability
Calm under pressure and deadline-focused
Professional attitude with client-first thinking
What We Offer
Opportunity to work on premium projects and large-scale events
Direct exposure to client strategy and decision-making
Creative work culture with learning and leadership opportunities
Career growth based on performance
Location: Surat
Department: Client Servicing

Work arrangement
No