Live opening · Posted 5 days ago
Executive - Customer Service
Lendingkart · Ahmedabad, Gujarat, India
You are 5 days behind. JobBeeper subscribers saw this role while it was still new.
At a glance
The key details from the original listing.
CompanyLendingkart
LocationAhmedabad, Gujarat, India
Job typeOnroll
Work modeNo
Source
Darwinbox
Listed5 days ago
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About the role
Description supplied by the original job listing.
Key Responsibilities
Customer Support: Handle inbound and outbound calls, emails, and chats to resolve customer queries regarding loan accounts, interest rates, and repayment schedules.
Onboarding & KYC: Assist customers with documentation, basic verification, and KYC processes in accordance with RBI norms.
Issue Escalation: Maintain precise logs of customer complaints in the CRM system and route complex issues to senior teams or the grievance redressal cell.
Cross-Team Coordination:
Collaborate with the sales, credit, and operations divisions to expedite issue resolution and maintain standard TAT.
Employment type
Onroll
Work arrangement
No
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