Customer Support Assistant

Who We Are
At Partnerize, we're on a mission to transform the way businesses grow. We've built the leading partnership automation platform that empowers brands to discover, engage, and convert their audiences at scale. From affiliate marketing to influencer collaborations, we help our clients build and manage profitable partnerships that drive real results. We're a team of passionate problem-solvers who are dedicated to helping our clients win in the ever-evolving world of digital marketing.
Why Join Us
We're looking for passionate, talented people who want to be part of a winning team. At Partnerize, you'll find a culture of collaboration, innovation, and respect. We're guided by our core values, and we're committed to creating an environment where everyone can do their best work. We also offer a competitive salary, generous benefits, and a flexible work environment that allows you to thrive both personally and professionally. If you're ready to grow your career and make a difference, we'd love to hear from you.
Purpose of the Role
The Customer Support team mission is to ensure all clients receive the best customer experience and understand the true value of Partnerize to grow revenue.
As a member of the Customer Support team, you will provide support, training and guidance to Partnerize’s customers – primarily the ‘Partner’ cohort of our customers; educating and consulting them on how to use our software.
*This is a hybrid role and will require working from our Newcastle office 1-2 days a week.*
Key Responsibilities
Provide customer support for Partnerize’s clients and partners
Triage inbound support tickets to relevant members of the team and/or escalate to other teams, adhering to applicable SLAs
Follow BAU processes within Customer Support's remit
Provide translations of support tickets where necessary
Perform basic tasks and processes
Essential knowledge, skills, and abilities
Client or customer support experience
Teamwork, strong work ethic and enthusiasm to learn
Prioritisation and organisational skills
Interpersonal and soft skills
Computer literacy
Desirable knowledge, skills, and abilities
Ability to communicate technical information to a non-technical audience
Bachelors degree (Business, Marketing or Advertising preferred but not essential)
UK Benefits & Perks
25 days holiday in addition to bank holidays
Enhanced Parental Leave: 6 months full pay for birth parent, 4 weeks non-birth parent at full pay after one year employment
5 extra 'Partnerize Parental Days' each year
Private Medical Insurance through Vitality
Enhanced pension contributions
Cycle to Work scheme
Eye Care Vouchers
Life Assurance
Enhanced Wellness Program including access to EAP, Wellness Coaching & Wellness Fridays program
Regular company events and activities
Our Commitment to Diversity & Inclusion
We are committed to attracting, developing, and advancing our outstanding team members, regardless of race, ethnic identity, sexual orientation, religion, age, gender, gender identity, physical abilities, or any other dimension of diversity. We strive to foster an environment where people can be their authentic selves, raise concerns and innovate, all without fear; where they are treated fairly and respectfully, have equal access to opportunities and resources and can contribute fully to the organization’s success. Every individual in our business is expected to live this commitment without exception.
Privacy and data protection. The data collected as part of this application will be used for the recruitment process and any subsequent employment. You can find further information in Partnerize privacy policy here: https://partnerize.com/privacy-policy/
Notice to Recruiters and Staffing Agencies: To protect the interests of all parties, Partnerize will not accept unsolicited resumes from any source other than directly from a candidate or an approved vendor that has a written and signed agreement in place with Partnerize. Please do not contact or forward resumes to our company employees or locations. Any unsolicited resumes will be considered Partnerize property. Partnerize is not responsible for any charges or fees related to unsolicited resumes.