Airline Customer Service Agent

Role: Executive Escalation Help Desk
Skill: Customer Service Voice
Total Experience: 1 year to 5 years
Job Location: Client Office - Gurgaon
Shift: 5 days working (Monday to Sunday) with weekend working as well on rotation basis
Education:
• Minimum 15 years of regular, full-time education (10 + 2 + 3)
• Non-technical graduation
• Must have completed 15 years of regular education
Must Have Skills:
• Good written Comm Skills, with good ability to comprehend emails effectively to understand customer issues
Good To Have Skills:
• Prior airline experience would be a crucial and highly preferred requirement (worked on Airline tools, like Amedus etc)
Key Responsibilities:
• 100% Work from Office at client location in Gurugram office.
• 5 days working (Monday to Sunday) with weekend working as well on rotation basis.
• Prior airline experience would be a crucial and highly preferred requirement.
• Experience of having worked in Customer Service Environment. No freshers only experienced candidates.
• Good written Comm Skills, with good ability to comprehend emails effectively to understand customer issues.
• Understand the complainants perspective and nature of complaint to work across teams to get the same resolved in timely manner.
• Would require to work on multiple applications and work with different Client's Departments to work/facilitate all customer issue resolutions.
• Good Verbal skills to call customers if required to gather additional information and resolve customer issues.
• No transport facilities and candidate will have to travel on their own. There will be no additional cost reimbursements for any transport costs.
• Positions will directly report to Client Supervisor with parallel reporting to TCS Supervisor as well.

Work arrangement
No