Merchants Customer Service Representative - French & English Speaker

Global Servicing (GS) oversees consumer travel and concierge experiences, all card customer service functions for the company’s global consumer, banking, merchant, and commercial customers, as well as the key enablement functions that power our products and services. GS provides the world’s best customer experience every day by building on Amex’s 175-year legacy of service excellence, leveraging new technologies and capabilities to drive transformation, and bringing a human touch to each customer interaction.
Go above and beyond at a company that sets the standard for customer-first service.
As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our merchants every day–from curating a unique travel or lifestyle experience to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. Find your place in service on #TeamAmex.
Minimum Qualifications:
Highly proficient in French and English, with strong verbal and written communication skills especially in a business context
Demonstrate personal excellence by remaining positive in difficult situations.
Display a passion to serve by delivering outstanding service in every interaction with our Merchants.
The ability and resilience to work in a fast-paced and dynamic environment as well as multitask, using multiple systems and digital tools to service our Merchants.
Strong interpersonal, communication, verbal, and written skills
Assertiveness to handle difficult conversations.
Excellent negotiation, influencing and resourcefulness skills.
Critical, analytical and forward thinking with problem-solving skills, and strong attention to detail.
Preferred Qualifications:
Experience in a customer facing role or a phone contact center environment
Employment eligibility to work with American Express in Spain is required as the company will not pursue visa sponsorship for these positions.

Work arrangement
Hybrid