Live opening · Posted 5 days ago
Virtual Banker Africa China Banking
StandardBankGroup · Lagos, LA, Nigeria
You are 5 days behind. JobBeeper subscribers saw this role while it was still new.
At a glance
The key details from the original listing.
CompanyStandardBankGroup
LocationLagos, LA, Nigeria
Job typeFull-time
Work modeNo
Source
Smartrecruiters
Listed5 days ago
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About the role
Description supplied by the original job listing.
To effectively resolve customer complaints and complex queries, ensuring a consistent and positive brand experience for Africa China Banking clients.
This involves adhering to complaint management and dispute resolution processes to minimize reputational risk and customer attrition.
B.Sc in Social Science or related field.
Masters and Professional certifications can be an added advantage.
Experience:
Mandarin speaking.
1 - 3 years of experience in Operations, Channel, Call Centre, Helpdesk -Service, Support, Project Implementation and management.
Experience in telecommunications Support.
Understanding of Stanbic IBTC’s products and services.
Conceptual and practical knowledge of credit procedures, policies, and standards
Computer literacy, particularly with Microsoft Word, Excel and Power Point
Employment type
Full-time
Work arrangement
No
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