Client Service Representative

Role Purpose
Client Services is the primary client-facing function within Operations, responsible for delivering a consistently high standard of service tailored to each client’s individual requirements. The role supports the prompt, efficient and professional resolution of client queries, while helping to maintain strong client relationships and uphold operational service standards.
Role Responsibilities
Handling general client enquiries, phone calls, emails and letters
Liaising with multiple internal teams to resolve payment issues raised by clients
Provide support to clients in relation to the payment channel they are using
Oversight of client database, including client files, Mandates, SLAs and Tariffs
Advising clients on the use of correct payment formats in line with payments regulation
Manage standing orders on client accounts
Liaise with clients regarding sanction hits on payments
Review and approve written client instructions versus Mandate and signature list
Undertake projects as and when required alongside day-to-day activities
Bachelor’s degree preferred.
Experience
3-5 years working in a banking or financial services environment.
Knowledge of payments, including but not limited to SWIFT, ACH and mobile.
French or Spanish language skills an advantage.

Employment type
Full-time

Work arrangement
No