CRM & Telephony Implementation Expert

Job Description
CRM & Telephony Implementation Expert Company: Solar Square Energy
Department: Sales Technology
Experience: 6–10 years
Salary: 6LPA
Location: Pune or Mumbai
Employment Type: Full-time | On-site
The Role
Solar Square is building the technology backbone of its sales engine — and we need someone to own it outright.
Your first mandate is concrete: integrate Ozonetel with our in-house CRM, then build a system around it that holds up under real volume. Architecture through production, yours end to end.
This is a role for someone who has done it before. At least twice.
What You'll Own
- Architecture: Design and implement the CRM + telephony stack end to end.
- Integrations: Build the Ozonetel-to-CRM layer with APIs, webhooks and middleware — and make call logs, recordings, dispositions and agent activity land in the CRM every time.
- Call infrastructure: Configure IVR, CTI, routing, queues, campaigns, agent mapping and call journeys.
- Automation: Wire up lead allocation, dialling, follow-ups, retries and meeting scheduling.
Reliability: Design in retries, reconciliation, monitoring and error handling from day one — not after the first outage.
- Vendors: Own telephony and technology partners outright: evaluation, pricing, contracts, SLAs, escalations, renewals and daily execution.
Delivery: Work shoulder to shoulder with Engineering, Product and Sales to ship and scale fast.
What We're Looking For
- 6–10 years hands-on across CRM, telephony and systems integration.
- At least two CRM + telephony implementations you personally delivered, start to finish.
- Deep command of CTI, IVR, call routing and the full call lifecycle.
- Fluency with REST APIs, webhooks, JSON and authentication — proven by integrating telephony into custom-built CRMs, not just off-the-shelf ones.
- Sharp debugging instincts across API, data and platform layers, backed by working knowledge of SQL and system architecture.
- Real vendor management, commercial negotiation and stakeholder skills.
- Comfortable owning a problem end to end, without handholding.
Bonus: Hands-on with Ozonetel, Exotel, Twilio, Ameyo, Knowlarity or similar platforms.
The Challenge
Solar Square is live across 20+ cities and still adding. Build a CRM and telephony system that is reliable at today's scale and engineered for ten times tomorrow.
Who Will Thrive
Builder Mindset | Technical Depth | Commercial Acumen | High Ownership | Fast Execution
Someone who can diagnose the problem, design the solution, negotiate the contract, get into the API, fix what's broken — and ship it.

Work arrangement
No