Dispatcher / Customer Service

Job ID: [[id]]
Oldcastle, a CRH company, is reinventing what's possible in building solutions. We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers, and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products. Our portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies.
Job Summary
This position is responsible for ensuring that both private and contract drivers are dispatched to pick up shipments in a timely manner. It is important that the individual has the ability to handle multiple tasks simultaneously and accurately recall information. This individual will have contact with all drivers, sales staff, as well as customers on a daily basis. The ability to make dispatch changes, remember the type of equipment used, driver destinations and the length of time it will take to complete the deliveries is a necessity. "Going the extra mile" to achieve quality customer service is standard practice at the company.
Job Responsibilities
Work with sales staff to problem solve driver or carrier issues during freight transit
Communicate to carriers and drivers customer requirements for shipment
Maintain accurate and timely updates in OTM (Oldcastle Transportation Management)
Plan effective delivery routes and assign drivers for scheduled deliveries
Adhere to company safety guidelines
Relay work orders, messages, and information to or from drivers, mobile or landline phones
Work closely with independent truck drivers to ensure pick-up and delivery times, load weight compliance and secure loads
Prepare and review loading/unloading, daily shipping reports and delivery logs
Coordinate deliveries with company truck drivers and external trucking companies to ensure timely delivery of materials to customers
Check and review all orders assigned before they are shipped against delivery tickets
Responsible to execute delivery instructions based upon appointment schedule required by customer
Ensure deliveries and pickups are made on time
Check contract drivers manifest as to accuracy and make sure correct paperwork is attached when they return to the dock
Job Requirements
Transportation experience/knowledge is preferred
Ability to travel to other sites as needed
Ability to multi-task
Ability to work independently
Excellent communication and customer service skills
Strong problem solving
What CRH Offers You
Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
An inclusive culture that values opportunity for growth, development, and internal promotion
About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.
If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability
CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

Employment type
Full Time