Service Desk Agent

English, French, German, and Luxembourgish are mandatory for this role. If you do not meet these language requirements, we kindly invite you to apply for other opportunities on our website that may better suit your profile.
Mission :
As an IT Service Desk Agent, you provide first-line support to ensure IT systems run smoothly and efficiently. You resolve technical issues, support end users, and contribute to continuous improvement through collaboration and feedback. This role requires strong communication skills, a service-oriented mindset, and a willingness to learn in a fast-paced digital environment.
Key information:
Location: Leudelange, Luxembourg (on-site)
Contract: Permanent – 40 hours/week
Experience: 1–2 years internship inclusive (junior)
Education: Degree in IT or equivalent experience
Languages: English, French, Luxembourgish, and German mandatory, other langue is an asset
Shifts: 7:00–19:00, on-call (24/7)
Driving licence required
First experience in IT Service Desk or Call Center (asset)
Basic knowledge of Windows/Linux, Active Directory, Office 365, networking, and Exchange
Familiarity with tools such as SCCM, Citrix, VMware, or backup solutions is a plus
Soft skills :
Positive team player with a customer-focused mindset
Eager to learn and grow in a people-oriented environment
Enjoys teamwork and building strong relationships
Motivated by a positive and supportive work environment
Strong communication and organisational skills
Team player with a strong customer-service mindset

Employment type
Full-time

Work arrangement
No