Welcome Host

We are looking for a passionate and customer-focused Welcome Host to join our small team, based in the ground floor reception operation of a multi-occupied building in the city.
As the face of the building, you will play a key role in creating memorable and emotionally engaging experiences for our occupiers, visitors, and guests.
You will take ownership of the Front of House environment, ensuring a seamless and authentic customer journey while supporting the wider management team with the smooth day-to-day operation of the building. Through exceptional service and a proactive approach, you will help bring our properties to life.
Key Responsibilities
Deliver a warm, professional, and personalised welcome to all occupiers, visitors, and guests.
Take ownership of the Front of House experience and maintain a welcoming environment at all times.
Build positive relationships with occupiers, understanding their needs and preferences.
Respond promptly and professionally to enquiries, requests, and issues.
Support the building management team in the effective operation of the property.
Actively engage with occupiers through a roaming host approach, using mobile technology where appropriate.
Ensure a consistently high standard of customer service across all interactions.
Salary: £35,942
Hours: 40 hours per week, shifts from 8am-5pm, Mon-Fri
We are seeking someone who embodies the following behaviours:
Friendly – Welcomes everyone with warmth, positivity, and professionalism.
Attentive – Listens actively and gives customers their full attention.
Open – Communicates honestly, seeks solutions, and provides support when needed.
Efficient – Responds quickly, takes ownership, and works collaboratively.
Consistent – Delivers a reliable, high-quality service and remembers the details that matter.
You will also have exceptional communication and interpersonal skills; be proactive and solutions-focused; possess strong organisational skills and attention to detail; be comfortable using mobile technology and digital platforms and have a passion for delivering outstanding customer experiences.
Previous experience in a customer-facing, hospitality, concierge, reception, or front-of-house role is essential.

Employment type
Full-time

Work arrangement
No