Rehabilitation & Recoveries Officer, Personal & Private Banking

To provide a comprehensive support service to the Rehabilitation and Recoveries function by exercising effective control and normalise arrear accounts and limit the maturing of arrear accounts into the NPL status; further assist by implementing and improving strategies to ensure that present and future departmental objectives are achieved.
To manage and control the rectification and clearances of accounts that flow into due to arrears and limiting the ageing of accounts between 0-29 days and roll forwards into stage 2
Diligently manage the ongoing deliverables in terms of customer visits and recoveries strategies. Maintain and enhance customer service.
To ensure constant feedback sessions with Management on a weekly basis for progress on arrear account rectification at scheme level and provide constant feedback regarding arrear accounts to Management
Identifies and manages business risk from both a customer and Bank perspective by ensuring that appropriate control mechanisms are in place and consistently applied to minimise risk exposure.
Ensures compliance with rules. Regulations and legislation governing the financial services industry. This includes ensuring adherence to the Code of Banking Practice.
Develops and maintains healthy working relationships with all the relevant parties and key stakeholders, both internal and external to the Bank to ensure co-operative, collective management of a WPB matter.
First Degree in any Business Field form a recognised Institute
Atleast 2 years banking experience preferably in Credit, Rehabilitation and Recovery or Legal departments of a Tier 1 financial institution.
In depth knowledge of the collection process in order to lead and control team.
Keen interest in building a career in BS&R/ BCC
Experience in Credit Control environment and knowledge of collection procedure, bank’s lending products and relevant statutory legislation pertaining to the collection of arrears.
Sound business savvy and banking knowledge around:accounting and financial principles, generally banking, corporate banking, and Leya! principles related to lending and collateral right
Technical Competencies:
Active Listening
Specialist knowledge
Risk Management
Difficult Calls Management
Legal Collections
Legal Compliance
Product and Services Knowledge
Recoveries
Workflow Management
Behavioural Competencies:
Good verbal communication skills.
Ability to negotiate.
Conflict management
Cooperation in a team.
Time management and ability to meet deadlines
Ability to drive covering long distances

Employment type
Part-time

Work arrangement
No