Product Trainer

Company Description Silaris Informations Pvt. Ltd. operates the LG Customer Information Center, supporting LG customers with product information, service guidance, and post-sales assistance. The organization focuses on delivering clear, accurate, and timely information to enhance customer satisfaction and brand loyalty. Team members work closely with LG’s product and service lines to stay current on offerings, features, and updates. The environment emphasizes professional growth, structured training, and consistent performance standards. The Sadar location provides an on-site, collaborative setting for training and customer support functions.
Role Description The Product Trainer role is a full-time, on-site position based in Sadar. The Product Trainer is responsible for delivering structured product training sessions to customer service teams and other stakeholders, ensuring they understand LG product features, benefits, and usage. Daily tasks include planning and conducting classroom and small-group trainings, preparing training materials and presentations, and updating content to reflect new products or changes. The role involves assessing learning needs, evaluating training effectiveness through feedback and performance metrics, and maintaining accurate training records. The Product Trainer also collaborates with team leaders and management to address knowledge gaps, support onboarding of new team members, and uphold consistent product communication standards.
Qualifications
Candidates should possess strong Product Training and Training & Development skills to design, deliver, and refine effective learning programs.
Candidates should possess excellent Presentation Skills and Communication abilities to explain product information clearly and engage diverse audiences.
Candidates should possess solid Analytical Skills to assess training needs, interpret performance data, and improve training content and methods.
Candidates should ideally have experience in customer service, technical support, or consumer electronics product knowledge.
Candidates should have proficiency with basic computer applications (e.g., MS Office, presentation tools) and the ability to create training materials.
Candidates should demonstrate strong organizational skills, attention to detail, and the ability to manage multiple training sessions and schedules.
Candidates should hold a bachelor’s degree in any discipline; a background in education, business, or communications is an advantage.

Work arrangement
No