Collection telecaller

Company Description Capital Grow Group is a growing financial services organization focused on providing customized credit and recovery solutions to a diverse client base. The company is committed to maintaining high standards of professionalism, transparency, and customer service in all interactions. Team members work in a structured, goal-oriented environment with clear performance metrics and opportunities for development. Capital Grow Group values ethical practices in collections, aiming to support both clients and customers in resolving outstanding dues responsibly. The organization encourages continuous learning and collaboration across its teams.
Role Description This is a full-time, on-site Collection Telecaller role based in Vadodara. The Collection Telecaller will contact customers regarding outstanding payments, explain dues clearly, and negotiate feasible payment plans while adhering to company policies and regulatory guidelines. Responsibilities include making outbound calls, updating payment status and customer information in internal systems, and following up on commitments to ensure timely recovery. The role involves handling queries, providing accurate information, and escalating complex cases to supervisors when necessary. The Collection Telecaller is expected to meet daily and monthly collection targets, maintain professional communication, and contribute to a positive, compliant work environment.
Qualifications
Strong communication and interpersonal skills, with the ability to speak clearly, listen actively, and build rapport over the phone.
Ability to negotiate and handle objections professionally while maintaining a customer-focused and ethical approach to collections.
Basic computer proficiency, including data entry, using CRM or collection software, and maintaining accurate call and payment records.
Comfort working in a target-driven environment, with time management and organizational skills to handle multiple follow-ups.
Prior experience in collections, telecalling, customer support, or banking/financial services is an advantage but not always mandatory.
Minimum educational qualification of high school diploma or equivalent; higher education in commerce, finance, or business is beneficial.
Ability to work on-site in Vadodara, adhere to shift schedules, and collaborate effectively with supervisors and team members.
Understanding of basic financial and billing concepts; familiarity with local languages in addition to English and Hindi is an added asset.

Work arrangement
No