Associate Director, Client Operations

Healthcare is complex. We’re here to change that.
RVO Health is a health technology company on a mission to make health easier to navigate, more accessible, and more affordable for everyone.
Here, you'll help over 40 million people every month, with a team that genuinely cares about the work and each other.
AT A GLANCE
We are looking for a strategic and experienced Associate Director, Client Operations to lead the relationship with one of our key Quit for Life accounts, while also leading and developing part of the Client Management team within our State Quit Services organization. This role sits at the intersection of senior client leadership and people management — owning the health, growth, and retention of one of our key accounts while building the capability and career growth of the team supporting our broader State Quit for Life portfolio.
This role works closely with our product, engineering, billing, evaluation, and reporting teams, and represents Client Services in cross-functional and executive-level conversations about account strategy, escalations, and growth. We're looking for a leader who is highly detail-oriented, thrives under deadline pressure, brings sound judgment to ambiguous or high-stakes situations, and has a genuine passion for public health.
This is an ideal position for a candidate who wants to combine hands-on ownership of a key client with the opportunity to coach and grow a team, and who is passionate about furthering the work of tobacco and nicotine cessation.
Where You'll Be
Preferred locations: Florida, North Carolina, & Georgia
What You’ll Do
Client Management Leadership
Act as the client's internal advocate, building strong cross-functional partnerships to ensure satisfaction, retention, and delivery excellence
Serve as the senior relationship owner and primary escalation point for our largest State Quitline account, building trusted, executive-level relationships with state stakeholders
Provide strategic consultative guidance on service delivery, program design, and Quitline enhancements, anchored in the client's evolving public health priorities
Lead strategic account planning for the flagship account, including retention strategy, expansion/enhancement opportunities, and long-range roadmap alignment
Own revenue targets for the flagship account and its associated solutions
Lead contract renewal, amendment, and scope-of-work negotiations for the account, partnering with legal, finance, and program leadership as needed
Team Leadership
Lead, coach, and develop direct reports (Client Managers), including goal-setting, regular 1:1s, performance reviews, and career development planning
Set team priorities and ensure workload, account assignments, and deadlines are managed effectively across the team's portfolio of State Quitline accounts
Serve as an escalation point for the team's most complex client issues, and model best practices in client consultation, problem-solving, and relationship management
Monitor key performance indicators and client status/health across the team's full book of business, ensuring consistent standards of account management
Support hiring, onboarding, and ongoing skill-building for the Client Services team
Cross-Functional & Strategic Contribution
Represent Client Services in cross-departmental and leadership discussions on account strategy, escalations, and delivery
Engage cross-functional teams (product, engineering, billing, evaluation, reporting) on delivery of relevant products, escalating and driving issues to resolution
Contribute to and help lead the procurement response process for the flagship account and support the broader team's procurement response efforts for existing and prospective clients
Create and champion strategic plans to target priority populations across accounts
Present business reviews, performance results, and strategic recommendations to internal executive stakeholders and client leadership
Travel
Travel periodically for onsite client visits, team building, and educational conferences
What We’re Looking For
Required Qualifications
7+ years of experience in client or account management, including experience managing large, complex, or strategically significant accounts
2+ years of experience directly managing, mentoring, or leading others (direct people management experience strongly preferred)
Demonstrated ability to build and maintain executive-level relationships with external clients and internal stakeholders
Strong organizational and multi-tasking skills, with the ability to balance hands-on account ownership with team leadership responsibilities
Excellent written and verbal communication skills, including experience presenting to senior stakeholders
Strong problem-solving skills, with a creative, proactive, and calm approach under pressure
Proven ability to prioritize competing projects and tasks to meet established deadlines across both account and team responsibilities
Must live within the region of the key State Client to accommodate client meetings and travel needs
Preferred Qualifications
Background in public health or a health care–related field
Prior experience in a formal people-management or team-lead role
Experience working with project management software/platforms (e.g., Jira, SFHC, Asana, Monday.com)
Experience with contract monitoring, amendments, scope-of-work review, and budget management
Experience contributing to or leading RFP responses
Pursuant to various state Fair Pay Acts, below is a summary of compensation elements for this role at the company. The following benefits are provided by RVO Health, subject to eligibility requirements.
Starting Salary: $86,250 - $110,000
*Note actual salary is based on geographic location, qualifications and experience
Health Insurance Coverage (medical, dental, and vision)
Life Insurance
Short and Long-Term Disability Insurance
Flexible Spending Accounts
Paid Time Off
Holiday Pay
401(k) with match
Employee Assistance Program
Paid Parental Bonding Benefit Program
Pharmacy Benefits
Income Protection Plans
Pet Services Plans
Mental Health Support
Wellness Coaching
HSA- Health Savings Account
Commuter Benefits
Gym & Fitness Center Discount Program
Hiring Timeline Notice
THIS POSTING IS FOR A CURRENT VACANCY AND THE EMPLOYER INTENDS TO FILL THIS POSITION BY November 29, 2026.
Who We Are:
RVO Health is a health-technology company created through a joint venture between Red Ventures and UnitedHealth Group’s Optum. Together, we’ve brought some of the most trusted names in healthcare under one roof, including Healthline, Healthgrades, Fullspan Health, Medical News Today, Optum Perks, and more. We're the #1 source for doctor search in the U.S. Every day, people turn to our brands in moments that matter to find reliable health information, connect with doctors, save money on prescriptions, and take meaningful action on their wellbeing.
RVO Health is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at RVO Health is based solely on a person's merit and qualifications.
We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact