Presentations Supervisor

Schedule: Mon-Friday 9am - 5:30pm
This is a hybrid position with 2 days onsite. Seeking local candidates in the Columbus area only.
The Presentations Supervisor is an independent leader, helping manage the day-to-day people, operations and client needs across single or multiple service offerings. The supervisor empowers and enables their team to execute service delivery, deliver operational excellence, and supports their team members’ growth and development.
Job duties
(* denotes an “essential function”)
*Supervise the team’s day-to-day work assignments in presentation and creative services, including but not limited to presentation design, creative or marketing design, pitch books; includes supervision of projects and ad hoc requests to ensure efficient, accurate completion within deadlines
*Ensure quality service delivery through standard operating procedures, alignment with account plan, and achieving agreed-upon metrics and goals to ensure client satisfaction and exceptional employee performance
*Respond to customer inquiries in a timely and professional manner; keep client and manager informed of significant and potential issues, and communicate proposed solutions or processes that will avoid future or other potential issues; resolve issues escalated by the client to ensure a high level of customer satisfaction
*Responsible for employee lifecycle including, but not limited to, interviewing and onboarding, training, planning for key roles, and off-boarding management
*Ensure team member compliance with company and client policies, service level agreements (SLAs) and expected quality of work, utilize corrective action when necessary
*Enable team members to perform through setting goals and objectives, identifying priorities, and providing regular and consistent communication using ongoing performance feedback, individual and group meetings
*Supervise staffing and workflow volumes; use workflow management system to effectively utilize headcount based on work volumes and allocate staffing resources by shift or service line accordingly
*Execute required administrative reports, activities, processes related to the people and/or production both on time and in accordance with appropriate standards of operation
Support manager with P&L activities; understand impact of overtime and time-off to avoid non-billable charges
May support materials included in monthly Client Service Review (CSR) or Quarterly Business Reviews (QBRs)
Have a strong knowledge of the client’s businesses and the impact of our services
Foster cross-training and a sense of team work to optimize client service delivery
May train more junior staff members, as needed
Job qualifications
A Bachelor’s degree or equivalent experience is required
2+ years’ experience supervising, preferably in a legal, banking or other large corporate environment preferred
3+ years’ experience in presentation design or creative production, including a combination of pitch books, marketing or other creative materials or other banking services preferred
Advanced knowledge of software within MS Office and Adobe Creative Suite with ability to create, format, edit graphics, charts, graphs, etc.
Strong in grammar and composition rules required for editing and proofreading
Use of manager self-service systems and experience with centralized HR functions preferred
Basic financial understanding of how day-to-day decisions impact P&L
Able to foster a team culture of high performance and continuous improvement that values learning and a commitment to quality, with an emphasis on client satisfaction
Excellent client service skills with a service-minded approach toward the client
Able to make independent decisions that conform to business needs and policy
Detailed and organized; demonstrated experience prioritizing competing requests in a fast-paced environment and under tight deadlines
Exceptional communication skills, both written and verbal
Must be able to interact effectively with multi-functional and diverse backgrounds
Must be self-motivated with positive can-do attitude
Able to handle sensitive and/or confidential documents and information
Statement of other duties
This document describes the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions
Working conditions
Work is performed in a professional work environment
Adhere to business/client dress codes
Hazards include working with office machines (computers, peripherals, copiers, faxes, scanners, bindery equipment, paper cutters, paper, toner) and cleaning supplies
Who we are: In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.
Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.
We’re always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.

Employment type
Full-time

Work arrangement
Hybrid