Customer Support Executive

Company Description Bizfoc is a leading accounting firm in India, providing a wide range of services including company registration, accounting, stock audits, GST, ESOP, FEMA, import-export, and income tax return filing. The firm works with clients across diverse industries and delivers tailored solutions to meet specific business needs. Teams at Bizfoc focus on accuracy, regulatory compliance, and high-quality service delivery. The organization values professionalism, client satisfaction, and continuous improvement, offering team members opportunities to develop expertise in finance and compliance.
Role Description The Customer Support Executive role at Bizfoc is a full-time, on-site position based in Hauz Khas. In this role, the executive will respond to client inquiries, provide information about services, and resolve issues related to accounting, registrations, and compliance processes. Daily responsibilities include handling phone and email support, maintaining accurate records of interactions, and escalating complex cases to relevant internal teams when needed. The executive will collaborate with accounting and operations teams to ensure timely resolution of client concerns and contribute to improving service workflows. The role also involves monitoring client satisfaction, identifying recurring issues, and suggesting improvements in support processes.
Qualifications
Ability to provide comprehensive Customer Support and Customer Service, focused on clear communication and problem-solving.
Experience ensuring high levels of Customer Satisfaction through proactive follow-up and issue resolution.
Skills in managing Online Support channels (email, chat, portals) with professional and timely responses.
Exposure to Technical Support, especially in using or guiding clients through basic accounting or compliance software tools.
Strong verbal and written communication skills and a customer-focused mindset.
Organizational and documentation skills to track interactions and support tickets accurately.
Ability to work on-site in Hauz Khas and collaborate effectively with cross-functional teams.
Prior experience in a client-facing role; experience in accounting or financial services support is an advantage.
Minimum of a bachelor’s degree or equivalent qualification preferred.

Work arrangement
No