Front of House Manager

Job Description:
Supervision and Training- recruit, train and supervise catering team, including chefs and support personnel
Quality Control- monitor food quality, presentation, and service to ensure they meet or exceed customer expectations. Address and resolve any issues or concerns promptly to ensure customer satisfaction.
Logistics Management- coordinate delivery, set up and breakdown of catering equipment and supplies. Oversee the flow of events, including food service, beverage distribution and guest interactions. Manage inventory and order supplies as needed to maintain adequate stock levels.
Customer Service- foster positive relationships with clients and guests, addressing their needs and concerns. Handle customer inquiries, requests, and special dietary requirements with professionalism and courtesy. Be curious, solicit feedback from clients to continuously improve catering services.
Health & Safety ensuring compliance across all services and creating a good safety culture within the team.
Qualifications:
Previous experience commensurate with role
Have a contagious passion for food and customer service
You draw satisfaction from supervising, training and supporting a team
Understanding of delegation and influencing skills
Excellent organisational abilities, high attention to detail
Concise and effective verbal and written communication
Ability to adapt to challenges and opportunities with a solution-oriented perspective
Works according to the BaxterStorey core values

Employment type
Full-time

Work arrangement
No