Director of Front Office - Limelight Mammoth - Housing & Relocation Available

Position Summary
The Director of Front Office leads all Front Office operations including Front Desk, Concierge, Guest Services to ensure seamless delivery of exceptional guest experiences. This role drives strategic initiatives, fosters cross-departmental collaboration, and upholds brand standards. This position reports to the Director of Operations.
The salary range for this position is $80,000 - $100,000. Actual pay will be dependent on budget and experience; all our salaried roles are eligible for bonus.
Job Posting Deadline
Applications for this position will be accepted until October 11, 2026.
Essential Job Functions/Key Job Responsibilities
• Provide strategic leadership and direction for front office operations to ensure alignment with overall operational goals and brand standards
• Oversee staff and guide supervisory practices including performance management, progressive discipline, and succession planning
• Drive staff development initiatives, fostering a culture of motivation, accountability, and continuous improvement through regular leadership meetings and training programs
• Serve as the Manager on Duty as needed and/or assign a Manager on Duty, representing property leadership and making high-level operational decisions
• Ensure operational excellence by overseeing payroll administration, labor cost controls, and compliance with financial deadlines
• Establish and monitor front office service standards, coaching the team to deliver exceptional guest experiences and proactively resolve escalated guest concerns
• Partner with Finance and Director of Operations to prepare and analyze monthly accounting reports, forecasts, and budgets, ensuring departmental financial performance meets or exceeds targets
• Oversee vendor relationships and ensure compliance with safety, fire, and vehicle maintenance protocols
• Collaborate closely with the General Manager to review guest performance metrics, identify opportunities, and implement strategic initiatives
• Lead emergency preparedness and security procedures, ensuring staff readiness and compliance with regulatory requirements
• Champion innovation and process improvement across Front Desk, Concierge and Guest Services
• Other duties as assigned
Education & Experience Requirements
• Bachelor's degree in Hospitality Management, Business Administration, or related field required
• Minimum of 5 to 7 years of progressive leadership experience in Front Office/Concierge/Guest Services, within a luxury or full-service hospitality environment preferred
• Valid driver’s license required
Knowledge, Skills & Abilities
• Deep knowledge of hospitality industry trends, guest service innovations, and operational best practices
• Exceptional communication and interpersonal skills, with the ability to influence at all organizational levels
• Advanced proficient knowledge in Microsoft Office suite and hotel management systems
• Strong financial acumen with proven ability to manage budgets, control labor costs, and drive profitability
• Strategic thinker with a problem-solving mindset and passion for elevating guest experiences
• Ability to foster a collaborative, inclusive, and high-performance culture across diverse teams
• Demonstrated ability to lead during experiences and ensure compliance with safety/security protocols
• Flexible and adaptable to evolving business needs, including weekends, evenings and holidays
• Demonstrated success in managing large, diverse teams and multi-departmental operations
• Bilingual ability to speak both English and Spanish

Employment type
Full-time

Work arrangement
No