Sales Operations Manager - Mammoth Lakes Mountain Club

Position Summary
The Sales Operations Manager is responsible for leading Mammoth Lakes Mountain Club operations, exceeding guest expectations, and executing the sales and marketing strategy. The Sales Operations Manager is also responsible for sales efforts, enforcement of all club rules and regulations, member wait list cultivation and managing all administrative responsibilities. Administrative duties include, but are not limited to, new member application process, token redemption, tracking, and reconciliation, as well as leading all member communication. This position reports to the Director of Outlets.
The salary range for this position is $71,000 - $75,000 plus sales incentive plan. Actual pay will be dependent on budget and experience; all our salaried roles are eligible for bonus.
Job Posting Deadline
Applications for this position will be accepted until October 4, 2026.
Essential Job Functions/Key Job Responsibilities
• Support daily operations of the Club, partnering with leadership and staff to deliver exceptional member experience and exceed service expectations
• Lead overall Club operations to ensure seamless execution of all activities and services
• Develop and execute membership sales and marketing strategies to drive prospect engagement, waitlist growth, and membership conversions
• Partner with the Director of Outlets to maintain premium service standards, enhance member satisfaction, and minimize membership attrition
• Manage the full membership lifecycle, including applications, onboarding, background checks, membership records, waitlists, and CRM data integrity
• Oversee member benefits and token redemption programs, including ski passes, day passes, lockers, and parking allocations, ensuring accurate tracking and reconciliation
• Serve as a primary point of contact for members, responding promptly to inquiries, fostering relationships, and facilitating connections between members and prospects
• Coordinate member communications and engagement initiatives, including events, seasonal programs, policy updates, dues notifications, and special announcements
• Monitor and enforce Club rules and regulations while exercising sound judgment to address unique member situations
• Support financial and operational management by tracking expenses, forecasting budgets, managing labor costs, and reconciling membership-related allocations
• Partner with Accounting to manage annual membership dues collection and resolve outstanding balances
• Collaborate with senior leadership, including Asset Management, Sales, and Marketing teams, to support pricing strategies, membership growth initiatives, and long-term Club objectives
• Other duties as assigned
Education & Experience Requirements
• Bachelor’s degree or equivalent in experience preferred
• 5 years’ management experience in sales & marketing required, preferably in a leadership role within the private club sector
Knowledge, Skills & Abilities
• Knowledge of private club, hospitality, membership, and customer service operations, including industry trends and best practices
• Proficiency in Microsoft Office Suite and business management systems
• Strong analytical, critical-thinking, and problem-solving skills with keen attention to detail
• Ability to exercise sound judgment, make independent decisions, and handle confidential information with discretion
• Excellent verbal, written, and interpersonal communication skills
• Strong customer service orientation with the ability to build and maintain positive relationships with members, guests, and colleagues
• Ability to prioritize and manage multiple projects, deadlines, and competing priorities in a fast-paced environment
• Demonstrated organizational and time-management skills with a high degree of accuracy
• Ability to analyze information, identify opportunities for improvement, and make effective recommendations
• Strong leadership and teamwork skills, with the ability to foster collaboration and accountability
• Ability to maintain accurate records, documentation, and operational processes
• Self-motivated, adaptable, and capable of working independently with minimal supervision
• Experience working effectively in a team-oriented and collaborative environment
• Ability to perform effectively under pressure while maintaining professionalism and service standards
• Flexibility to work evenings, weekends, holidays, and other hours as business needs require

Employment type
Full-time

Work arrangement
No