Healthcare Virtual Assistant

Healthcare Virtual Assistant – for U.S. Therapy Practice
Location: Remote
Employment: Part-time / Contract
Client: U.S.-based Therapy Practice
We are looking for a reliable and experienced Healthcare Virtual Assistant to support a U.S.-based therapy practice with day-to-day administrative and patient coordination tasks.
The practice has an established workflow and SOPs. The selected VA will be expected to learn and follow these processes accurately and consistently.
Key Responsibilities
Schedule, reschedule, and cancel patient appointments
Manage and maintain the practice calendar
Communicate with patients through email and phone
Follow up with patients regarding appointments and administrative matters
Prepare and send patient invoices
Assist with Superbill preparation and related documentation
Maintain accurate patient information and administrative records
Complete routine front-desk and back-office administrative tasks
Work within the practice's EHR/practice management system
Follow established SOPs and maintain patient confidentiality
Requirements
Previous experience in healthcare administration, medical virtual assistance, medical reception, or a similar role
Experience working with U.S.-based healthcare providers is strongly preferred
Excellent written and spoken English
Strong communication and customer-service skills
Experience with patient scheduling and appointment coordination
Experience using an EHR/EMR or healthcare practice management system
Strong attention to detail and organizational skills
Ability to work independently and follow established SOPs
Understanding of patient privacy and HIPAA-related requirements
Preferred Experience
Jane App / Jane Health
Mental health or therapy practice experience
U.S. healthcare administration
Patient phone and email communication
Superbill or medical invoice experience
Telehealth practice experience
What We Are Looking For
We are particularly interested in candidates who are organized, dependable, professional, comfortable communicating with U.S. patients, and experienced in healthcare administration.
Candidates with direct Jane App and therapy-practice experience will be given strong consideration.

Work arrangement
Yes